This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
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Desired Candidate Profile
Responsibilities –
Run the end to end operations for Long Term Care.
Responsibility will be for multi-location operations.
Operations for 100-150 FTEs with P&L responsibility of $15-20MM
Experience & Skills –
15+ years of experience in US Insurance and Healthcare.
Managed and transitioned large processes and functions.
Preference to having experience in P&L management especially in the product area of Long Term Care and / or Disability Insurance.
Experience in the IT/ BPO industry, primarily in operations and transitioning role.
Account management and operational experience as well, good understanding of US Insurance industry.
Bring in new perspective & lateral thinking skills, able to work independently without constant supervision or guidance, analytical & number driven individual, ability to work in multi-cultural, global environment.
Have experience in managing profitability, large complex teams, ability to manage senior and seasoned insurance professionals
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
At-least 15 years of experience in transitions and operations management
At-least 10 years of experience in managing Insurance operations
Understand the IT and system implications on operations; preferably having been involved in IT project implementation in an operations environment – operations stakeholders
Either having held senior management level positions in a carrier or TPA organization and ability to engage at the senior most level in a client environment
Process Mapping
Good knowledge of TPA services and product offerings.
Excellent Track record with demonstrative success in following best practices in operations management.
Understanding of six sigma and lean methodology.
LANGUAGE SKILLS
Excellent communication skill and proficiency in English language.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, and prospects.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS:
To perform this job successfully, the individual must be able to perform each essential duty effectively. The individual must possess;
Relevant Long term care (LTC) OR Disability Insurance (DI) background is required
Well versed knowledge in using acronyms and terminology used in the LTC OR Disability Insurance (DI) industry
Excellent oral, written and interpersonal communication skills
Excellent customer orientation
Performance management for teams
Above average core product knowledge
Extensive experience in Life insurance operations / process management
Proficient in Microsoft Office tools – Word, Excel, Access, PowerPoint, SharePoint
Solid understanding of insurance terminology and definitions
Exceptional listening and analytical skills
Proficiency in financial analysis
Core company knowledge of departmental processes and procedures
Decision making skills
Energy and drive with a focus on delivery
Strong people management and leadership skills
Understanding of technology and how to leverage for operational effectiveness and efficiency
Ability to present and facilitate training content to ensure understanding by varied audience
read and interpret documents such as policies and operating and procedural manuals.
Write detailed correspondence, business cases, as well as internal and client-facing presentations
Speak effectively and professionally to clients, external and internal stakeholders, employees of the organization.
Qualifications.
Minimum Experience: 12 Years
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