Director Behavioral Design Walmart Global eCommerce San Bruno

Job Description: • 2-minute read •
The Director Behavioral Science will help transform complex problems into easy-to-use designs for our millions of customers around the world. To do this the will lead strategic projects in collaboration with their team and researchers, designers, content strategists, architects, product managers and engineers.
A seasoned leader, you are an expert in behavioral science methods and are able to work in a fast-moving organization. You put a lot of thought into figuring out how to best address your research goals or questions so your partners don’t have to.
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You gain insight into our customers needs and provide insight into action. You play a critical role in helping teams understand customer needs, attitudes, and behaviors and help them translate that into design. The data you collect informs both strategic and tactical efforts.

You will lead a team and present insights to the organization, you think of multiple research approaches to help figure out how to make the experience easier and more delightful for our customer – and you’re excited to tell us about them.

Skills You’ll Have:

Ability to plan, conduct, analyze and report out on a broad range of behavioral research studies, most importantly iterative and summative lab-based usability testing (in-person or remote), as well as field studies, participatory design, heuristic evaluations for designs, competitive testing, and beyond
Ability to strategically think about insights and metrics, including research from other sources, into actionable recommendations that inform design and business strategy
Ability to manage your time and deadlines, as well as the ability to adapt to the ever-changing priorities of the eCommerce business.
Constant drive to stay up-to-date with the latest industry news and developments.
Capability to adhere to team processes and standards, while contributing ideas for improvement.
Ability to work quickly and efficiently without sacrificing a consistently high level of attention to detail.
Excellent presentation, communication, and negotiation skills.
Ability to collaborate with and understand the value of other research partners (site analytics, consumer insights) to synthesize and leverage existing data and coordinate research efforts

Minimum Qualifications

Bachelor's degree and 10 years of experience related to behavioral science.

Additional Preferred Qualifications

Out of the box thinker.

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