The Director of Gap Inc. Global Technology Communications is responsible for leading the strategy and execution for all internal technology communications to Gap Inc.’s 130,000+ employees globally, as well as guiding the external technology communications strategy, in partnership with Gap Inc. Corporate Communications. Additionally this role is responsible for leading and overseeing division-wide internal communications for GapTech, Gap Inc.’s technology innovation division, which includes 3,000+ GapTech employees and contractors.
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The role will report into our Vice President of Human Resources and Communications for Technology,
GapTech is the engine behind Gap Inc.’s mission to be the world’s favorite for American style. Our technologists are driving retail technology innovation and e-commerce for all of Gap Inc.’s brands while delivering global, scalable, cloud-based platform solutions, using continuous integration and open source technology. Rewiring retail has never been more fun! This is your opportunity to work with our team to help build the next generation of retail technology. Through our global network to cloud-based network services, this team will bring a wide variety of strategic technologies to bear on a rapidly changing Retail and Business environment.
Internal & External Gap Inc. Technology Communications
Creates and executes comprehensive communications strategies to roll out technology changes, upgrades, services and more to Gap Inc.’s global employee base.
Handles all CIO internal and external communications, providing executive coaching and counsel.
Responsible for developing and managing internal and external communications related to privacy and security, in partnership with Gap Inc. Corporate Communications.
Responsible for issues and crisis management, internal and external, related to technology, in partnership with Gap Inc. Corporate Communications.
Translates complex technical information into easy-to-understand communications for a non-technical audience.
Responsible for content oversight across several communications channels in support of technology goals, including email, video, social, digital signage, large-scale business meetings and more, with an eye to testing and trying new ways of storytelling.
Oversees vetting of external speaking engagements and prepares speakers for both internal and external events.
Builds and maintains strong working relationships with Gap Inc. partners, including business leaders, Corporate Communications, and brand, function and field Communications.
GapTech Employee Engagement
Oversees the execution of employee engagement strategies and communications, including content development
Guides the strategy and execution of GapTech All Hands and other employee and leadership gatherings and events
Oversees day-to-day communications within the technology organization, ensuring technology employees and contractors have the information they need to do their jobs effectively and stay connected to the larger Gap Inc. organizations.
Our Director is…
Highly organized and detail-oriented with a strategic, client-focused mindset.
An excellent writer who can adjust tone and style to fit the situation.
Tech-savvy individual who loves to learn new tools and appreciates the intricacies of enterprise-scale technology.
A creative communicator who can create, manage and execute communications plans to achieve desired results.
A strong business and technology professional with the ability to work efficiently and prioritize workflow for the team.
Comfortable working with a diverse set of leaders and a technical audience
Passionate team leader who cares about mentoring and developing team members, providing guidance and increasing levels of responsibility to foster growth.
Comfortable operating in ambiguity within a fast-paced environment with frequently changing priorities.
Resourceful and able to think creatively on the spot, with excellent problem-solving skills.
Calm and collected under stress or in a crisis.
Able to use discretion with sensitive or confidential issues.
Always thinking big picture, connecting the dots between what’s happening in the technology organization to the rest of the company and helping get those stories to the right audiences in the right ways.
Functional/Technical Skills
Superb knowledge of technology and the tech industry.
Excellent written and verbal communication skills.
Strong project management skills.
Minimum Educational Level:
Requires a bachelor’s degree in Journalism, Communications or related field.
Minimum Experience:
10+ years experience in a communications environment, gaining progressively more responsibility over time. Mix of agency and in-house experience is ideal, but some in-house experience is required.
Experience with multiple functions within corporate communications (e.g., media relations, internal communications, public affairs, executive coaching, digital/social media, etc.).
Experience directly managing teams and individuals.
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