PayPal seeks a business-savvy, data-driven and action-oriented leader to join its entrepreneurial environment as the Director, Market Research. The mission of the team is to foster a data-driven culture and drive end-to-end customer thinking throughout PayPal – converting research, analysis and insights through to value articulation and realization. Responsibilities: • Collaborate and partner with business leaders to develop actionable insights • Develop and create integrated recommendations, in line with business strategy, to include full situational research, analysis, objectives/goals and strategies, measurement and monitoring platform • Pilot and support testing and experimentation with specific regions/markets to enable learnings and business case development for new initiatives around marketing, product, GTM and other operational areas • Manage an engaged vendor base of partners who can help PayPal with best-in-class market research and insights capability, exceptional data access and extremely engaging visualization of the stories told by these findings • Attract, retain and develop a world class market research team across a global footprint
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You Will Need:
Excellent people and stakeholder management skills, to include strong influencing skills and ability to navigate a global and matrixed organization
Strong passion and commitment for attracting and developing talent
Outstanding problem solving skills, with strong ability to drive towards action and impact
Demonstrated ability to drive business value through research and insights
Ability to lead through ambiguity and change
Qualifications:
Minimum 5-8 years of people management experience, and at least 10 years of overall work experience in brand planning, insights, research and analytics in a fast moving, rapid growth brand environment
MBA, with business or statistical discipline a plus
Strong affinity to the consumer tech and/or financial services category
Mastery in brand research and evaluation techniques to enable PayPal to build a great support infrastructure for understanding our brand performance and value
High-energy and self-driven orientation
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