The Weather Company, an IBM Business is currently seeking a Digital Account Management Leader to help lead our Account Management team and strengthen interdepartmental cooperation. The role is responsible for providing world-class customer service to all clients, and for setting a standard of excellence for the Account Management team. The ideal candidate will have extensive experience working with both agencies and direct advertisers, as well as working cross-functionally with all inter-departmental teams: AdOps, Engineering, Product, Finance, Marketing and Executives. The Digital Account Management Leader will report to the Head of Sales.
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Provide strategic advice and insights internally and externally in effort to increase client goals and objectives
Learn and understand the full capabilities of TWC’s full product offering
Oversight of account execution within the team, reporting KPIs and rollup of program adoption, account risk and mitigation strategies
Develop team members through consistent training, coaching and leadership
Manage team and individual performance through formal and informal performance management processes and ongoing feedback loop
Define clear career path for each team member and provide direct feedback on performance
Collaborate with fellow Managers and their teams to create best practices and standards for application
Drive adoption of products, tools, processes, and standards throughout team
Create a training and knowledge-sharing environment within team framework
Proactively address/escalate urgent issues within the team and communicates back resolution
Identify and swiftly address performance-related issues as necessary
Develop strong partnerships with cross-team leadership in effort to encourage successful collaboration
Support in guiding priorities for internal resources to ensure timely launches and maximize delivery for each client
Drive operational scalability and efficiency on all accounts, seeking standardization and automation wherever possible
Learn and understand the full capabilities of our tools and systems in effort to guide team on efficient launch methods and support troubleshooting
Act as solution-oriented change agent that asks questions, seeks to understand, and strives to help us improve
Viewed as knowledgeable and strategic partner by team members, colleagues, and management
Foster a collaborative environment to encourage respectful exchange of ideas
Work collaboratively with AM senior leadership to further hone and develop processes, best practices and new approaches for the department
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