The Services Sales Manager (SSM) is a highly motivated, result driven and dynamic leader that can motivate a team to drive new and renewal business of Microsoft Solutions and Offerings to our top customers helping them realize the potential use of their Microsoft products.
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In addition, understand the SLGE client business objectives to ensure the delivery of quality services engagements, and to continuously benchmark and evolve the business over time, the SSM will drive interaction with clients at all levels of the organization. The focus of this role should be at the C level within organizations as well as the senior state leadership levels, which include Governors within the US states as well as City Mayors. The leadership outcome should result in Services business growth and ultimately long-term, predictable revenue growth. Success is measured by Services Sales quota/plan and Rhythm of the Business Scorecard metrics that are met or exceeded (as defined by Fiscal Year commitments; by meeting or exceeding sales team targets; by the effective use of empowerment; by demonstration of sound business judgment; and by positive feedback or scores/ratings on Manager Feedback and WHI (Workgroup Health Index).
The SSM role adds value to customers by providing an executive presence and continuity to customers within theWest region. Success in this regard is measured by customer satisfaction scores and anecdotal feedback, an expanded # of customer contacts and increased Services penetration into other areas of the customer’s business.
The SSM candidate must have reference ability experience growing and managing an enterprise services pipeline within the State & Local and Education sectors. The candidate must have superior, expert business development and business management skills. The candidate should demonstrate an expert level of proficiency in conflict and negotiation management. Depth of experience in a variety of applicable technologies is recommended and strong services business knowledge is needed. This individual must be able to understand and articulate Microsoft’s strategy and vision to a variety of audiences with executive level credibility. Knowledge of Enterprise Services Sales frameworks is preferred. The ideal candidate will have deep solutions and selling experience and flexibility. Demonstrated ability to lead through a position of influence is a requirement of the position as is strategic thinking, demonstrated results, and the capability to transform organizations.
Responsibilities include:
• Manage a team of Services Executives in an extremely competitive SLGE market
Develop and sell high value service capabilities and offerings which drive Microsoft product sales and product deployments in the SLGE segment
• Develop and manage a professional Enterprise Services organization while motivating people, supporting Microsoft diversity efforts, attracting and retaining great talent and developing quality/capability of services professionals.
• Ensure quality execution of customer services, strategies, capabilities, and offerings with a high customer value in the industry.
• Develop and maintain executive relationships with customers, and Enterprise (EPG) Sales colleagues.
The candidate will have a minimum of 10 years or more working experience in sales management and/OR services business development/delivery combined with a BA/BS degree. MBA is a plus. Preferred experience includes State & Local Government as well as Education Sector experience.
Location: West Coast (Seattle, CA preferred)
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