• Expert in Workday’s deployment methodology and ensure compliance on all Workday primed engagements
• Assist in determining staffing requirements to meet business objectives
• Successfully recruit, hire and onboard new Engagement Managers through continuous coaching and mentoring on Workday methodology, processes and policies
• Develop Engagement Managers to maximize their potential including monitoring performance against performance goals
• Monitor utilization and assist with allocating available resources
• Responsible for assisting with achieving departmental utilization, revenue, and quality goals
• Work with Resource Management and Consulting Managers to staff project teams and acts as escalation point for project staffing issues
• Monitor project budgets, project forecasts, and compliance with department policies on
project governance - Managing projects between $8 - 15 million
• Ensure Engagement Managers are following best practices
• Review project change orders to ensure they are adequately documented and executed
• Assist in delivery of Optimization Services programs by identifying customer candidates who can benefit from the program
• Work with Delivery Assurance Managers to ensure checkpoints are successfully completed and escalations are managed
• Act as Steering Committee member on selected projects
• Assist with sales to provide expertise on deployment approaches, review project staffing plans and SOW’s
• Demonstrated expertise in Workday’s project methodology and Product Suite HCM, Payroll, and/or Financials
Required Experience:
****Several years of experience working with clients in Higher Education or State and Local government
• 10+ years of HCM, Payroll and/or Financial systems deployments
• 15+ years of professional services experience
• Working knowledge of multiple business areas including: Human Resources, Benefits, Payroll, General Ledger, Procure to Pay, Order to Cash, Worker Spend Management, Student systems
• Prior Project Management Experience; PMP Certification highly desirable
• Excellent organizational, mentoring, and communication skills
• Demonstrated ability to hire, develop and retain staff
• Passion for customer success
• Ability to travel (60%)
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