The role of Global Client Partner is the main point of contact globally for leadership of one of Facebook’s key client partnerships. This role entails developing a keen understanding of the client’s business and organization, become a thought partner and drive the relationship between Facebook and the client at a global level to the point that Facebook becomes an established marketing lever that drives the Client’s business.
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Responsibilities
Develop thought leadership on client’s business and industry
Set long term aspiration and annual goals with a key global client
Seek to understand Client’s business objectives to ensure Facebook solutions are positioned appropriately
Accountable for the construction of a plan or Joint Business Partnership to achieve these goals, and for delivering on service expectations as per Joint Business Partnership agreement, e.g. training, workshops, measurement studies -ultimately accountable for global revenue with that client
Lead an internal ecosystem of Country Client Partners and Client Solutions Managers and regional Global Business Partner to execute again a vision and plan for the partnership between Facebook & the client
Align with cross functional teams like Sales, Marketing, Measurement, and Pricing to ensure client expectations are managed, and delivered upon
Deliver and demand the highest levels of client service by partnering with cross regional teams to align objectives, improve relationships and processes
Set and communicate direction and prioritization of key markets and initiatives to support Client’s Facebook activities locally, regionally and globally
Collaborate with internal, cross market/regional teams to ensure product improvement, transfer knowledge region-to-region and improved process/client relationships
Partner with Client’s media and creative agencies to ensure synergies, collaboration and trusting relationships are established, towards a common goal of achieving Clients’ business objectives
Identify incremental revenue opportunities and scale accordingly and ensure Clients’ investment targets are met or exceeded
Monitor and provide timely and accurate forecasts of sales opportunities and pipelines.
Requirements
10+ years of experience in marketing, media sales or project management
Vertical experience preferred
Experience in managing international accounts and delivering the highest service levels to these clients
Experience in managing multi-layer, complex business relationships
Proven and consistent track record of executing against an aggressive growth strategy and contributing to client revenue growth rates above expectations
Proven leadership ability to influence, develop, and empower colleagues to achieve objectives with a team approach
Ability to convert business from other media channels
Results and detail orientated
Strong strategic thinking abilities
Excellent leadership, organizational, and problem solving/decision making skills
Intelligent, motivated self-starter with strong interpersonal skills and work ethic.
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