The Channel Contract Specialist & System Administrator will be responsible for the on-boarding and maintenance of sales partners (resellers, distributors, carriers & service providers) in the Latin American region. Starting with the contract set up and application process through reviews, contract signature, account creation and subsequent life-cycle maintenance of the accounts, ensuring an unsurpassed customer experience is provided with a strong focus on business simplification.
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Key Qualifications
The ideal candidate requires the ability to develop, improve and implement processes, policies and procedures contract related. This includes a significant amount of system data entry, and knowledge of data basing and familiarity with the Apple Channel Contract system architecture. Candidate also possesses the ability to identify infrastructure needs, partner with key stakeholders to develop scalable processes and deliver solutions to the business.
The candidate should have a strong education background with 8 to 10 years experience in managing and leading processes in Contract Management or related field with solid operations principals. Must be self-motivated, demonstrate strong written and verbal communication skills in English, Spanish and Portuguese, and show ability to multi-task and stay calm in a fast paced environment.
Must also demonstrate ability to visualize and design new concepts and ideas related to the Apple Contracting process.
Key Competencies:
Team worker with a demonstrable track record of working with initiative both within and across functions
Excellent time & process management skills
Self sufficiency and self-driven individual
Knowledge of contract terms and conditions.
Understanding of Apple goals and operations.
Ability to analyze and revise complex documents.
Polished and effective oral and written communication.
Well organized, attention to detail.
Description
Key Accountabilities: Develop, implement and maintain the Apple Channel Contract Tool. Ensure contracts are properly executed and deposited in the system and maintain key contract information including status, term, contacts, cost and expiration. Develop and oversee internal processes and procedures to ensure compliance with specific contract requirements and applicable Apple regulations. Coordinate with Sales, Operations, Finance, Order Management, Accounts Payable and Receivable teams regarding approvals and develops key operational processes. Provide day-to-day support concerning to contract status and requirements. Alert stakeholders of renewals, Extensions, Contract Termination and Deactivation. Provide regular summaries of new, renewed and expired contracts. Timely and effective response to stakeholders. Proactively escalate legal and business issues with possible solutions. Manage contract projects to completion. Maintain continuity of contract negotiations by coordinating meetings, exchanges, and other interactions. Assist with other tasks as assigned.
Education
BA or related Degree
Additional Requirements
Key Relationships •ALAC Contracts Manager •ALAC legal team in Country •Apple Corporate Compliance, Customer Master & Finance teams •ALAC Sales Staff and Operations Key Performance Indicators •Contracts process compliance •TAT’s for key contracts/customers •Annual compliance/process audits
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