The Associate Director, Product Management owns key components of Quidsi’s eCommerce experience and is responsible for developing inspiring product visions, derived from identifying customer needs, market opportunities, the company’s strategic direction and technology trends. They define customer experiences in the form of features and functions and drive the product roadmap to meet the defined vision and identify and measure product and business metrics to increase adoption and understand their customers’ ongoing needs. They are a key voice of the customer and accountable for the business.
· Defining Quidsi’s product vision for a set of products which lead to a world-class customer experience for Quidsi’s shoppers.
· Working internally with cross-functional stakeholders to identify innovative strategies for Quidsi, and prioritize opportunities appropriately.
· Delivering initiatives by working cross-functionally throughout the company including with retail leadership, designers, software development engineers, legal, and senior management through iterative product development.
· Driving overall business growth through product initiatives that provide measurable business value.
· Maintaining the product portfolio and feature roadmap and managing prioritization and trade-offs among customer experience, site performance and operational support load.
Skills:
· Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly websites and customer-facing features.
· Superior analytical and problem-solving skills.
· Implementation orientation; demonstrated ability to translate strategic differentiators into products and features that launch.
· Technical fluency; comfort understanding and discussing architectural concepts, schedule tradeoffs and new opportunities with technical team members.
· Proven ability to make smart feature (customer experience) versus time-to-market trade-offs; experience using data and metrics to back up assumptions and assertions of business value.
· Excellent interpersonal skills; proven ability to guide cross-functional teams through influence versus direct management.
Basic Qualifications
· 5+ years in product management, technology management or a related discipline is required.
Bachelor's degree is required
Preferred Qualifications
· MBA strongly preferred and/or a BA in a technical field (e.g. computer science, applied math, engineering)
· Previous ecommerce experience.
· Experience working on agile enabled teams.
· Ability to deliver initiatives from conception through completion
· Ability to communicate effectively to senior management and team members.
· Ability to thrive in a fast-paced environment where tactical and strategic initiatives are driven in parallel.
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