Job Description: • 2-minute read •
Microsoft Services is looking for an Architect Manager for the Americas Modern Apps Domain. Preferred candidates will have a strong mix of technical experience and strategic business acumen. This role requires both broad and deep technology & process knowledge and the ability to provide strategic direction and solution leadership for the Managed Services business.
The Architect Manager leads a team of Microsoft’s solution architects, and will be responsible for developing strategies to deliver services. The incumbent will do so in alignment with corporate goals, industry trends, and customer business requirements through pre-sales architecture leadership and solution delivery quality oversight.
The Architect Manager responsibilities include: contributing to the delivery architecture for Managed Services, development of customer executive relationships where appropriate, pre-sales process support, alignment with other architects (Domain, Account Aligned, CDSA) along with Emerging Capabilities Pursuit Leads team, quality improvement activities, and people management. The role is involved in business and technical risk management as well as the entire pre-sales and delivery lifecycle, with broad focus on solution architect talent, consistent delivery, innovation and technology alignment.
The Architect Manager works closely with the Global Domains, Account Aligned resources, organizations within Cross Domain Capabilities and Operations, WW Sales, and WW Strategy & Offerings to support the sales strategy and execution plan across the business.
Duties of Architect Manager include:
People Management
• Resource & capacity planning for the Solution Architect Team
• Drive on-boarding and ongoing training of Solutions Architects
• Help to define readiness and training approach and activities for the architect team
• Career and performance management of a team of architects
• Recognizing excellence: supporting, rewarding and encouraging key technical leaders
• Being a visible role model: demonstrating integrity and career potential
• Growing talent: coaching, supporting and guiding top talent
Sales Management
• Support the sales motion and value proposition, driving NWS and/or PCB for Managed Services
• Ensure staffing of pre-sales architects to appropriate engagements
• Develop and drive execution of the Managed Services business and technical strategy in collaboration with appropriate parties
• Support discovery sessions with customers to define goals, scope and ultimately estimates for services
• Review the conceptual design, costing, and contracting tenets of proposed solutions for consistency, innovation content, and deliverability
Delivery Excellence
• Effective practice leadership, demonstrating executive maturity and building a high performing team
• Act as project sponsor to key customers as required by the business
• Provide oversight to critical engagements and provide assistance and oversight for recovery of select critically troubled engagements. Help ensure that required technical and business criteria are met on critical projects.
• Build solution credibility with our customers by helping them to understand our capability, capacity and quality.
• Customer satisfaction tracking, ensuring initial customer expectations and conditions of satisfaction are set and met.
Operations Management
• Cross-team orchestration and collaboration, including Sales, Operations, Finance, HR
• Drive the appropriate Managed Services NWS, CSAT and other business metrics and KPI’s
Qualifications:
• 15+ years of relevant experience, with a minimum of 10 years in a consulting or services environment
• 10+ years of direct managed services experience: expert level in design, delivery, contractual and operational practices
• 3+ years minimum supporting services sales including project envisioning, planning, and scoping of work effort.
• 3+ years of experience leading and managing teams of 5-10 direct reports
• Experience working in a global role (leadership and business)
• Demonstrated understanding of Business and IT strategy and principled approach to broad architectural challenges and opportunities
• Ability to move between executive value conversations, high level architectural review/design and tactical work of delivering service
• Ability to run sales and people operations in a reliable manner, from account planning and engagement sales, through delivery to customer satisfaction and renewal, with an inflexible focus on quality and continuous improvement
• Significant experience in people management and proven talent for team leadership, driving teams for performance and growth through customer satisfaction
• Strong organizational skills, ability to manage resources and orchestrate multi-organizational physical and virtual resources and initiatives
• Solid understanding of Microsoft’s Managed Services offerings, as well as key solutions and services such as Azure, Cloud, Platform & Productivity, Business Analytics, Devices & Mobility
• Large enterprise deployment experience in complex environments
• In-depth knowledge and understanding of the competitive marketplace for Managed Services solutions
• Executive-level interpersonal, verbal, written and presentation skills; ability to mesh well with customer decision makers, by being a good listener, a team builder and an articulate advocate of Microsoft’s vision and value proposition.
Travel is a part of this position as are high levels of recognition and visibility. Potential for 25-30% travel, including international, will be required of the selected candidate.
This position location is flexible.
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