An experienced operational leader to plan and deliver a best in class and cost effective experience around all physical rewards associated with our donors. You will be responsible for product design, production, fulfillment, and storage of all physical goods, while delivering exceptional service to our partners and donors. You will also help support new business initiatives, and work closely with the Finance, Marketing, and Product teams to develop both processes and future strategy.
Oversee the design, manufacturing, and fulfillment of our donor perks
Drive strategy around optimizing our average order value through the design of unique and creative donor perks
Set pricing and establish the most effective costing for all physical goods
Own the relationship with 3PL to guarantee best in class standards around delivery and customer experience
Manage standards of delivery and customer experience through the creation and monitoring of KPIs
Oversee inventory management
Collaborate cross-functionally to support new strategic initiatives that deliver against brand awareness and revenue goals
Provide leadership and coaching to team members in order to achieve business results
Our ideal candidate:
You have 5+ years of leadership experience in supply chain management or logistics
You can influence multiple stakeholders, develop strong relationships, and lead cross-functional teams
You have experience establishing or transitioning 3PLs and implementing processes from scratch
You have strong analytical and quantitative skills and can use data and metrics to drive action
You are highly collaborative and a strong manager, and are excited to build and mentor a team
You thrive in a fast-paced and dynamic environment
You take your work seriously but not yourself
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