The Director of Technical Operations is responsible for Manufacturing Engineering, Test Engineering, Supplier Base Engineering, Quality and Reliability.
Work with the company-wide, cross-functional new product development team to successfully launch the Oculus Rift on-time, on-budget, at desired quality and reliability levels.
Drive Design for Everything (DFX) efforts on all new products to ensure products are optimized for manufacturability, quality, reliability, serviceability, flexibility and cost.
Work with Oculus’ Hardware Engineering team to develop and implement manufacturing test processes on all new products, including: Incoming Inspection, In-Circuit Test (ICT), Functional Test, Ongoing Reliability Testing (ORT), Out-Of-Box Quality audits, etc. Take primary responsibility for the ongoing management of these test systems after they have been handed off from Hardware Engineering on each new product introduction.
Qualify the manufacturing process on each new product introduction, including: work instructions, operator training, equipment calibration, etc.
Work with Hardware Engineering to qualify key Material Suppliers on each new product introduction, including First Article approvals, incoming inspection specifications & procedures (eg
AQL levels, go/no-go gauges, aesthetic acceptance criteria, etc.), and establish thresholds for approving material suppliers for source inspection and/or ship-to-stock status.
Work with Hardware Engineering & Supply Chain to develop a Tier 1 Supplier Sourcing Strategy (eg
second sourcing, single-source risk mitigation strategies, etc.) that ensures the supply chain is capable of meeting all current and future business and technical/quality requirements.
Establish a Rough Cut Capacity Planning Process to ensure all supply chain partners have ample lead-time to order tooling and production/test equipment to meet the company’s product forecasts.
Establish in-line rework and re-test standards, including monitoring the “bone pile” for total quantity, aging and number of rework cycles (eg
“loopers”).
Drive cost reductions and product quality improvements through manufacturing yield enhancement programs.
Work with Hardware Engineering to set up Reverse Logistics Triage Testing systems/processes and work with Supply Chain and Customer Service on implementing RMA processes.
Implement Total Quality Management process, including information systems, to facilitate real-time, on-going data collection and reporting.
Work with Hardware Engineering to establish an Early Field Failure Analysis (EFFA) process that immediately analyzes and resolves root causes of infant mortality failures on each new product introduction.
Implement a company-wide Closed Loop Corrective Action (CLCA) process to analyze failure data collected from Customer Service/Tech Support calls, field returns, manufacturing yield, OBQ audits, ORT testing and 3rd Party Developer feedback, and drive corrective actions at the root cause. Ensure learning is carried forward into future new product designs
Resolve any ongoing quality problems with Material Suppliers ensuring that Non-Conforming Material Reports (NCMRs) and Supplier Corrective Action Reports (SCARs) are systemically implemented and followed through on.
Requirements
Bachelors Degree in EE or ME, or equivalent experience (Masters degree desirable).
15+ years work experience in Manufacturing/Test Engineering or related disciplines.
10+ years experience with high volume consumer electronics products.
In-depth knowledge of manufacturing, test, supplier management and statistical process controls.
Excellent project management, communication and teamwork skills.
Ability to operate in dynamic, fast-paced start-up environment with minimal supervision.
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