Under Armour is looking for a qualified, driven Director of Retail Store Operations. This is an opportunity to be part of the biggest, baddest brand on the planet as Under Armour continues to impact the business like no other company has. The primary responsibilities of the Director of Retail Store Operations are to lead the retail field team and drive the operations of UA retail stores. The mission is to further enhance our athlete in-store experience through leadership and direction to all of the stores to maximize revenues and meet future growth plans.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Measures of Success:
Operational metrics
Performance in the other key priorities (Sales, Service, Teammate metrics)
Integration with key stakeholders
Anticipate opportunities and risks and develops effective responses and action plans.
Communicate and align business strategies to core operational priorities.
Collaborate cross-functionally daily to design cost effective and efficient programs or processes to address critical actions and business needs.
Advises business unit leadership on recommendations and influences decision making.
Identify trends and opportunities to define changes in process and procedures that drive operations and selling agendas.
Develop communication to stores on operational and sales related activities.
Continuously improve operational performance in the business while considering consistency in operational processes and the needs of the total store.
Influence productivity and cost saving opportunities in all operational components
Ensure a world class customer experience exists for our customers through effective execution of selling and service culture by continually staying connected to customer needs, anticipating changes, and preparing teams to meet consumer challenges.
Partner with Merchant, Planning and Allocation teams to ensure product and store allocations provides a cohesive strategy and brand experience, to drive sales revenue opportunities. Partner with Visual Merchandising to ensure achievement of visual merchandising standards.
Partner with Marketing & Creative team to plan and promote retail signage and marketing efforts.
Collaborate with cross functional leaders including Product Design, Development, Merchandising, and other channels (Wholesale, International and E-Commerce) to ensure the development of product that meets the needs of the UA Stores and continues to drive the overall brand strategies.
Achieve operational excellence through timely monitoring of reports to meet or exceed all financial objectives with regards to expense control, store contribution, and pre-tax income.
Work with Sr. Retail Leadership to develop and evaluate strategies for opening new store formats including optimization plans that respond to regional, seasonal, and geographical needs. Partner with real estate, finance, and store development teams to determine optimal store locations.
Strategically support growth of the fleet to meet future expectation and growth of the retail division.
Create training and re-enforce service, product, management, recruitment and sales trainings to the store managers and their teams. Build world class service and clientele programs in the field.
Monitor and maintain compliance of all policies and procedures. Communicate business opportunities and identify possible solutions.
Establish ongoing routines with Regional Directors and Ops team to ensure operational priorities and process/procedure changes are communicated, understood and executed consistently across the region/markets.
Act as the liaison between the subject matter teams (AP, HR, Allocation) and front line execution effectiveness.
Advise Regional Directors and District Managers on results against established goals
Facilitate problem resolution on issues related to facilities, maintenance, transaction process, loss and risk management, transportation, business partner support.
Integrate and collaborate with RD’s and Ops team to identify gaps and provide integrated coaching.
Maintain a presence in the field in order to effectively coach to and support Regional Directors.
Supervisory Responsibilities
Retail Operations Professionals
Senior Manager of Operations
Competencies
To perform the job successfully, an individual should demonstrate the following competencies :
Get it Done, Done, Done - Accountability
Holds others accountable for getting things done, lending support when needed.
Generates motivation and drive to hit departmental goals by emphasizing responsibility and communicating expectations.
Takes ownership of departmental results by tracking team contributions.
Find a Better Way – Creativity and Innovation
Holds others accountable for getting things done, lending support when needed.
Generates motivation and drive to hit departmental goals by emphasizing responsibility and communicating expectations.
Takes ownership of departmental results by tracking team contributions.
Win Together – Collaboration
Builds consensus with Teammates across the business unit and gives clear direction during cross-functional collaboration.
Motivates Teammates to build trusting, cross-functional relationships.
Think Globaly – Global Perspective
Seeks and applies understanding of cultural differences and demonstrates comprehensive knowledge of global trends (social, political, and economic), adapting products and services to impact the business unit's goals globally.
Map the Future – Strategic Visioning
Translates business unit vision and goals into clear, specific and achievable objectives, making the vision tangible for individual teams.
Considers future scenarios, opportunities and risks to create action plans that align with business unit goals and UA's overall strategic vision.
Build a Great Team – Building Talent
Proactively develops self and others by setting stretch goals and providing challenging assignments.
Serves as a trusted coach or mentor that guides Teammates through development opportunities, and gives feedback to ensure they are equipped to do the work independently.
Creates a team identity and shared purpose to drive toward team goals.
Develops and supports talent planning strategies to align with cross-functional needs.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience in apparel and/or footwear industry highly preferred.
Proven leadership through talent development and business results.
Strong personnel management and retail operations knowledge, including inventory control, loss prevention, retail systems, merchandising, customer service and store budget preparation. Proven experience in delivering results; strong 'retail math' knowledge and business acumen; thorough knowledge of retail KPIs (ADT, AUR, UPT, etc.), store P&L, schedule management, etc.
Advanced computer skills - Microsoft office (Word, Excel, Access); knowledge of Retail POS systems, scheduling systems, etc. required.
Constant use of office equipment and mobile office devices (laptops, BB/PDA, etc.)
Significant Travel required: 50 - 75% of time
The successful candidate must be a dynamic leader, strategic thinker, and highly motivated. He or she must have a strong ability to communicate and build effective cross-functional relationships.
Education and/or Experience
4 year college degree in business or related field.
10 years or more of retail management experience in a high volume retail stores with at least 5 years of multi-store environment.
Experience in apparel and/or footwear industry highly preferred.
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