Provide leadership for the day-to-day operations of the Expedia Payroll within a region(s) of the world. Direct the development, implementation, and coordination of a complex regional, multi-company, multi-jurisdictional payroll function and maintain a world-class operating environment.
This role leads a highly professional organization that manages multiple payrolls with varying pay delivery frequencies
Responsibility includes payroll delivery, vendor management, operational effectiveness initiatives, development of service level metrics and management of end-to-end controls for payroll processes while also developing an organization-wide culture of continuous improvement
Accountability for audit support, compliance support, service delivery excellence, governance with key business partners, ensuring successful implementation of all acquisitions and new country development, driving process improvement and automation as well as staff development for assigned region(s)
Provide consistently accurate, efficient, scalable, and cost-effective payroll services that exceed industry standard performance benchmarks while providing business value to our stakeholders at the corporate, regional and local levels
Support the design, implementation and operational delivery of a standardized global payroll solution with highest level of integration with Workday Global HR system. This global payroll solution includes: Global Payroll, Global Time Reporting and Global Absence Management functions
Support the design, implementation and operational delivery of a standardized global CRM Tool for enabling continuous improvement of the employee/customer experience
Design, develop, and implement payroll business processes, polices and work rules; and create and maintain payroll process repository
Foster an environment in which customer needs and requirements are anticipated and expectations are exceeded. Analyze actual data for trends, drivers and performance results against industry benchmarks to drive SLA compliance/quality improvement
Diagnose complex payroll and reimbursement problems and make recommendations to improve efficiency and effectiveness
Facilitate development of payroll project plans and schedules relating to ongoing enterprise-wide and internal enhancement projects
Select and manage vendor relationships to deliver timely, accurate and compliant reimbursements
Interpret company policies affecting payroll procedures and recommend enhancements as needed
Design and implement proper segregation of duties, Sarbanes-Oxley controls, and internal self-audits. Ensure compliance with all corporate policies and procedures. Partner with Internal Audit team to provide compliance reporting and SOX narratives that support the Corporate/Global process controls while ensuring no high risk audit comments. Manage the various audits, such as employment tax audits and internal/external audits. Drive vendor governance routines and ensure our vendors are meeting or exceeding contractual SLA's
Develop/maintain payroll disaster recovery methodology
Ensure payroll transactions are properly classified and in compliance with general accounting principles, and audit requirements
Manage staff engaged in the processing of payroll, time and attendance, relevant deductions, and overall compliance; create an environment that is conducive to full performance; and ensure continuous training, and high morale
Collaborate with Benefits, Compensation, and HR communities in the support of HR Business initiatives
Foster a high rate of associate engagement within the team to develop high performing employees: Build a positive work environment that encourages teamwork. Retain and develop employees through training, career development, and timely reward and recognition. Regularly provide coaching and mentoring sessions that promote employee performance and development, creating a motivational and rewarding environment which promotes continuous learning & growth
Create routines and collaborative partnerships to document and share best practices broadly. Understand business partners' needs and effectively propose recommendations. Collaborate with other Global HR leaders and the HR Shared Services on joint initiatives to ensure a coordinated effort between the functional areas and proper documentation on roles and responsibilities is agreed and understood
Qualifications:
Minimum Education - BA/BS degree in Finance, Accounting, Business or Human Resources
Minimum 10+ years relevant experience managing a payroll operations team preferably in a large, corporate environment
with multi-country/jurisdictional payroll
Knowledge of employment regulations in the respective countries including compliance with country guidelines
Knowledge of accounting, with a focus on compensation accounting
Experience in designing, implementing and reviewing internal controls aimed at reducing operational risk
Strong verbal and written communication skills and the ability to work collaboratively across teams and vendors
Strong client service mentality; able to develop strong working relationships with team, internal partners and vendors to deliver high quality service
Ability to successfully handle numerous priorities in a dynamic environment
Preferences:
Experience with Workday HR/Payroll/Time Reporting/Absence Management
Experience with ADP payroll platforms, time & attendance systems & case mgmt. tools
Experience with Shared Service and Regional Delivery models for payroll
Certified Public Accountant (CPA) and/or Certified Payroll Professional (CPP) Designation is desired.
Intermediate knowledge on MS productivity tools (MS Office); Word, PPT, Visio, and Excel
Some travel may be required (less than 10%)
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