Don’t miss this opportunity to join the company widely recognized as THE leading provider of hospitality, food & beverage and specialty retail technology worldwide. Oracle Hospitality (formerly MICROS) offices and products span the globe with over 330,000 systems installed in over 130 countries. Our customers are well known and respected global brands that rely on Oracle Hospitality for their technology needs. We are a smart, progressive, energetic, and rapidly growing business. This is your opportunity to join the Oracle Hospitality family and enjoy a fast paced, exciting career with us.
Don’t worry if you do not have experience in Hospitality, Food & Beverage or with Oracle Hospitality software. As the industry leader, we can teach you that. What we are looking for is industry top talent who has experience building and leading Enterprise class managed services organizations. We seek individuals with high energy and a passion to learn new technologies while delivering excellent customer service.
RESPONSIBILITIES:
Provide global leadership of the Oracle Hospitality Hotel cloud application team to deliver outstanding delivery and service for our customers
Partner with Oracle Hospitality Sales to ensure time to market, quality and customer satisfaction remain consistently excellent
Ensure successful transition from sales to delivery through go-live and into day two operations
Develop close relationships with Product Development to create a collaborative environment ensuring the cloud agenda is reinforced at every possible opportunity
Lead design sessions for custom private cloud environments adhering to Oracle standards while meeting customer requirements in a cost effective way
Define and implement build/automation goals for all Hotel applications within Oracle Hospitality to ensure time to market is minimized while maximizing reliability and consistency
Drive the implementation of new customer environments, maximizing margin through continuous improvement in team performance
Organize the day 2 operations team ensuring competencies and knowledge are applied consistently to client issues regardless of time-zone or location
Enhance team performance by championing automation for all tasks associated with delivery or day 2 operations
Drive the creation of Hotel application troubleshooting guides and mentor/instruct Oracle Hospitality Global Operations engineer on standard break/fix remediation
Participate in regular account reviews and road-mapping/planning sessions with our top customers
Provide worldwide input for ongoing capacity planning. Capacity planning includes ongoing monitoring and management to avoid unplanned capacity constraints or just-in-time capital investments
Develop and mentor junior staff
Create and contribute to an environment that is geared to innovation, high productivity, high quality and customer service
QUALIFICATIONS:
Bachelor’s degree in a Computer Science or computer related field
15+ years related experience of a best-in-class cloud or hosting organization (preferably Hospitality, Food & Beverage, or eCommerce)
Must possess proven track record of operational success in a series of roles with growing responsibilities including leading large teams of engineers
Must possess strong results orientation and a demonstrated ability to deliver against his/her strategy within challenging timeframes.
Must be an strong communicator and comfortable in presenting both in public and online to business and technical executives
Must have a broad, strong technical knowledge which encompasses Software Development, Dev-Ops, Release automation, Platform architecture, Database, Network, Load-balancing / Clustering and Security
Must have in-depth experience participating in or building/managing world class global teams
Must have a desire to mentor others
Ability to succeed through collaboration and working through other internal and external organizations and individuals (a track record of delivering results within a matrix business environment)
Strong leadership capabilities and strong intrapersonal skills required
Ability to learn quickly and adjust to changing priorities while maintaining a positive, can-do attitude
Sets high standards with respect to the treatment of customers and peers
Detailed Description and Job Requirements
Work with a world class team to develop, implement, and support cutting edge Oracle technology.
Manages teams supporting and/or implementing multi-functional and/or multi-location projects and/or systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria. Develops and manages an effective risk mitigation strategy for the project(s).
Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations. Successful track record as a manager. Detailed knowledge of technical and business concepts of a number of related applications areas. BA/BS degree preferred.
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