Director Client Experience Bank of America San Francisco

• 2-minute read •
Job Description:
• Candidate will develop and execute MGP (Multi-generational plan) project plan of priority Client Experience improvement actions to take across business with GTS Client Experience Executives
• Lead analysts to execute project items on-time per MGP
• Prepare regular management reporting status updates and one-off information requests - See more at: http://careers.bankofamerica.com/job-detail/16005983/united-states/us/director-client-experience-manager#sthash.Q8caKrWL.dpuf

• Construct investment business cases as needed
• Drive definition and improvement in client satisfaction / time to revenue metrics used by the GTS business



*We reserve the right to hire at a lower level based upon candidate experience.



*Only candidates within one of the locations that is listed will be considered.


Qualifications
• Consulting experience(with external consulting firm), management experience and enterprise thinker
• Knowledge of GTS business, products/solutions and key organizational players
• Global experience and perspective
• Excellent verbal and written communication skills - detailed knowledge of Excel, Powerpoint
• Project Management skills
• Executive presence with partners and seniors

DESIRED SKILLS
• Periodic travel

- See more at: http://careers.bankofamerica.com/job-detail/16005983/united-states/us/director-client-experience-manager#sthash.Q8caKrWL.dpuf

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