Monday, February 15, 2016

Senior Director Complaints Management Cognizant Teaneck

Job Description:
The person who is ultimately selected for this role will have responsibility for growing and expanding a few strategic accounts - managing the senior level client relationships, upselling within the accounts and growing the pipeline, managing PL for top line and bottom line and overall customer satisfaction
Knowledge And Experience Required

10-15 years of experience in a client facing role in selling BPS / BPO services to major and mid-tier Pharma, biotech; 2-3 years of this could include selling IT / consulting services in the RD and commercial services Professionals with experience in selling Functional Service Provider (FSP) model services in a CRO environment would also be a good fit for this position Proven ability to contribute to new business development efforts in collaboration with pre-sales and marketing teams with the ability to get hands-on on proposal development, solution design and detailing, pricing and benchmarking and ability to leverage client relationship to present the best possible solution Ability to work with cross-functional team of experts, account executives across internal functions / Business Units Conduct mailer campaign, workshop, leadership meeting to meet business demand Support client resource need, invoice/billing process and others Experience in working with global operational teams and the global delivery model across timezones / geographies Should have demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems in core clinical and safety areas (e.g., CDM, PV / safety case processing, regulatory services, Risk Based Monitoring) Drive to keep abreast of the market trends and clients' business environment and ability to leverage best practices, thought leadership and case studies to develop mind share that can be converted to market share Excellent communication skills and ready to travel to cover the portfolio of accounts / projects effectively MBA would be a plus

Top Reasons To Join Our Team

Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive bonus plan. Further incentives include award programs, company stock, and excellent benefits package. Wide exposure to industry, product and functional best practices; as well as world-class teams supporting your business development pursuits. Supportive management team that rewards initiative success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and success-oriented culture; the opportunity to work with and learn from a diverse, highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement.
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