This Director will have an opportunity to develop the business for a B2B Sales and Account Development cognitive analytics tool powered by IBM Watson, and will play a critical role in determining and executing a roadmap for ongoing development and expansion across GCP. The role includes: product ownership of the existing tool including understanding the IBM Watson technology and current and future use cases, creation of a roadmap for future development, and development of a user roll out plan and associated requirements for expanding the user base.
This leader will work closely with the IBM Watson development team, as well as the GCP Sales and Account Development professionals who are the end users of the tool.
Additionally, this leader will play a key role in executing integration plans with other core GCP tools, such as Salesforce.com, as well as managing collaboration with fellow product owners. In this role you will lead a cross functional team responsible for the development of a new digital capability, with an enhanced user experience, and next-generation B2B data aggregation and analytics. You will work through functionality enhancements by collaborating with cross-functional partners including internal and external technology teams and data providers. You will obtain user feedback directly from our Sales and Account Development representatives and internal stakeholders.
Defining and executing a long term product roadmap
Leading the end-to-end delivery of development initiatives for the tool leverage IBM Watson functionality enhancements
Identify new functionality that focuses on enhancing the end to end user experience; including enhanced self-servicing capabilities, improved UI, and greater control for users
Partner with the Sales Force enablement team, to ensure flawless integration of Watson into the Sales & AD experience.
Work with the Field Enablement to develop and distribute value prop messaging, user training, and communications for the tool to expand the user base and drive adoption
Facilitate the setup of a technical support team and execution of support services for the tool
Identify appropriate relevant KPIs to quantify and monitor adoption, usage patterns, success of the tool, and user satisfaction - Understand user needs and gather and analyze user feedback
Ensure Watson product strategy stays closely aligned with other GCP product roadmaps.
Improve efficiency and effectiveness of functionality release cycles through cross-team
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Qualifications
Excellent oral and written communications skills and proven ability with users and senior levels
Familiarity with Big Data, User interface and user experience design, and cognitive analytics
Strong results-oriented project management skills to develop and execute action plans aligned with strategic objectives
Proven ability to define a set of requirements that meet business needs
Demonstrated ability to drive concepts from inception to implementation
Experience managing concurrent work streams
Creative problem-solving skills
Experience partnering with, and delivering results through, a diverse range of stakeholders including both internal and external teams
Prior experience with technology projects, B2B Sales & Account Development, and Agile development is a plus
Masters degree or Bachelors degree with equivalent experience
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