The Director of Unified Communications (UC) Core Services is responsible for leading a diverse team of resources charged with planning, implementation and support of ever-evolving Unified Communications technologies, including the SIP Backbone, Voice Engineering, Video Conferencing Services and telecom vendor management. This role will involve oversight of all planning, projects and service delivery within the UC Core Services organization, and serving as escalation for team, UC technology troubles or project issues.
This role requires heavy interfacing with Senior Management, various IT team leadership, Sourcing, Finance, Human Resources, and third party vendors.
• Oversee development of Unified Communications Core Services’ roadmap by direct reports/team leaders, ensuring the organization provides state-of-the art, robust and reliable UC core technologies that best meet evolving needs of the business worldwide, with particular emphasis on U.S.-based strategy
• Provide overall leadership in managing UC Core Services teams and driving optimal delivery and support of related services for NBCUniversal businesses
• Act as primary liaison between UC Core Services team and IT leadership, providing key updates on organizational and technology planning, issue escalation, and project developments
• Serve as escalation point for team resources on critical issues, higher impact troubles, and project needs, engaging IT leadership as needed and/or warranted to resolve issues
• Facilitate cross-IT team and third party vendor collaboration as needed for UC Core Service team, to enable more efficient service delivery
• Act as the strategic business interface between UC Core Services team and all NBCU departments dependent on team services, to ensure key business requirements are understood and appropriately prioritized, and that project stakeholders are properly apprised of developments/milestones
• Engage in strategic planning to ensure NBCU business requirements are fulfilled
• Oversee team project activities such that assigned projects are delivered on time, within budget and meet required level of quality
• Define organizational annual capital and operational budget, and manage available budgets, acting as primary organizational interface with NBCU Finance as needed
• Forecast organizational growth needs, including budget, technology, and resource requirements
• Manage team resources, making sure respective team leads have appropriate resources to efficiently meet goals and required duties
• Provide effective leadership to team members, enabling success within their respective roles and growth opportunities
• Oversee management of third party maintenance contracts for key Unified Communications & Telecom infrastructure/hardware, software and licensing
Qualifications:
• Bachelor’s degree in Information Systems, Business Management or Media Communications
• 7+ years’ experience in personnel management
• 5+ years proven project management skills, including the ability to effectively manage resources and multiple technology projects of diverse scopes and impact
• 5+ years relevant experience working with and coordinating global teams, including IT Network, Unified Communications, Wireless, Messaging, and Database teams
• 5+ years relevant experience managing and forecasting organizational budgets and growth needs
• 5+ years relevant experience managing third party vendors, and/or with third party contract negotiation
• Advanced understanding of Unified Communications technologies and how they can serve a diverse business environment
• Exceptional written and verbal communication skills; proven ability to understand business requirements and effectively communicate them to technical teams for effective service delivery
• Strong ability to creatively, efficiently and effectively problem solve within fast-paced environment
• Strong knowledge of enterprise telecom carriers and related service offerings
• Ability to effectively interface with Senior Management, including ability to understand expectations of senior leadership and deliver accordingly, including service level expectations and when and whom to escalate issues to
• Excellent presentation skills required
• Must be willing to work after hours, including weekends, often on short notice
• Must be willing and able to travel throughout the US and Europe
• Proficiency in Microsoft Office including Microsoft Project & Visio
Desired Skills and Experience
• Experience within media entertainment industry, especially live broadcast company
• Collaborative team player accustomed to working within and across groups
• Organized and detail-oriented with ability to manage own work as well as track the activities of others
• Ability to manage through competing/conflicting requests and obtain consensus
• Ability to overcome obstacles and develop resolutions to complex problems
• Ability to translate business process needs into clear technical requirements
• Ability to influence internal and external team members without direct reporting authority
• Strong interpersonal and leadership skills
• Ability to appropriately inspire growth and strong performance from dedicated team resources
• Strong work ethic with willingness to take on tasks outside of normal scope
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