The Senior Director, Telesales will lead Time Warner Cable Business Services San Antonio Sales Center in achieving revenue and customer satisfaction targets. In the near term, this will include establishing the market strategy for Telesales channel to ensure achievement of sales objectives and revenue goals. Over the intermediate and long-term, this individual will partner with the TWCBC senior executive team to continually identify, develop and execute a broad range of strategic initiatives to continue to drive revenue in net new sales and up sell our existing customer base.
In addition, he/she will lead the hiring and development of sales leadership and sales representative, establish go-to-market strategies (territories, account assignments, etc.), and contribute greatly to the compensation model and product service price points, competitive analysis and product bundle recommendations.
Key Accountabilities Include
• Hire, lead, and develop the sales management and sales representatives into a high performing sales channel. Manage performance and budgets.
Establish and execute the Telesales Sales Strategy.
Institute best in class account planning, account management, forecasting and reporting processes.
Provide competitive analysis to ensure that sales strategies and tactics are responsive and effective in the rapidly changing competitive environment.
Partner with other Sales Channel leadership to facilitate efficient and effective disposition of sales opportunities through established Rules of Engagement.
Candidate Profile
The ideal candidate for this role will be a seasoned sales leader possessing a proven track record of achieving/exceeding sales quotas in a highly competitive technology sales environment. He/she will have demonstrated experience in successfully leading a call center-based inbound/outbound sales and retention organization and a record of success in leading change. The individual will possess a performance-driven, focused leadership attitude, outstanding communications skills and proven success as a strong collaborator who is capable of building and managing strong working relationships across organizational boundaries.
Required Experience
• 7-10+ years of progressive sales experience in the telecommunications and/or data communications sector, with proven track record leading call center-based inbound, outbound and retention sales professionals. 4-6+ years of experience in sales leadership is required.
Demonstrated history of sales leadership positions in high-volume, fast-paced environments requiring teamwork, flexibility, and change management.
Successful demonstration of strategic planning skills associated with sales organizations.
Proven track record in budgeting and resource management.
Strong organization development track record.
In-depth telecommunications, ISP, HSD knowledge/experience is needed. Conversant with telecommunications/network technologies as well as business analysis tools. Entrepreneurial with good business planning skills.
Strong verbal, written and interpersonal communications skills.
Ability to organize, prioritize, make decisions and work efficiently and effectively under deadline.
Strong financial/analytical skills are needed, as is experience developing and presenting business plans.
Undergraduate degree required.
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