ADP is hiring a Senior Director, Strategic Initiatives. In this position, you'll leverage your project management and leadership expertise to guide multiple teams, ensuring efficient operations and an overall productive and enjoyable working environment for employees. The Strategic Initiatives group is responsible for driving the NAS strategic agenda, maximizing effectiveness and successfully executing upon transformational goals. The Sr. Director, Strategic Initiatives leads complex initiatives (multiple-functions or BUs) and is responsible for defining, developing and deploying BU-wide Business Metrics and Insight to drive Productivity, Quality and Cycle Times. Uses operating metrics to identify trends and help the VP define initiatives to improve standard work.
Drives field readiness, enablement and adoption on initiatives. Viewed as a strategic thought leader who uses Financial, Operational, Analytical, Process and Program Management skills and expertise. Interactions are at the Director, VP, DVP or GM level.
The Senior Director of Strategic Initiatives will lead a team to deliver on large scale high complexity multi-year technology initiatives with NAS-wide and ADP-wide impact. This includes initiatives with large scale interplay between Processes, Technology, and People/Org design, Compliance etc. The Senior Director will also be responsible for defining, developing and deploying NAS-wide and ADP-wide Business Metrics and Insights to drive Productivity, Quality and Cycle Times in Service and Implementation. Define and manages an Initiatives roadmap. Will use Change Management, Program Management, Financial and Process Management/Improvement skills.
Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
Leads the identification, development and execution of highly complex, multi-year technology initiatives and projects. Primary liaison with Operations, Service and Implementation, Enterprise Applications and Tools development teams, Client Experience and Innovation team, and Learning & Performance, regarding strategic initiatives to ensure alignment and high quality deployment.Responsible for the execution of identified initiatives.
Primary liaison with Operations, Service and Implementation, Enterprise Applications and Tools development teams, Client Experience and Innovation team, and Learning & Performance, regarding assigned strategic initiatives to ensure alignment and high quality deployment.
Responsible for the execution of identified initiatives.
Leads the identification, development and implementation of division-wide Implementation and Service methodology, practices and tools strategy to drive a quality client experience including time to start, first year retention, implementation quality, client growth, and improved productivity and revenue/NOI goals.
Drives medium-to-large scale implementation and service methodology, processes and tools projects, implementation/service models, technology deployment and other initiatives designed to improve implementation/service associate productivity and engagement.
Provides leadership and guidance for change management and governance on strategic initiatives in NAS.
Drives business wide support strategies and initiatives that ensure that the business continues to operate at a high level of quality and efficiency.
Enables global shoring initiatives through technology planning and deployment among service/implementation teams across various global locations.
Evaluates and procures call center tools, technologies and processes which will facilitate the achievement of client satisfaction, productivity and retention goals.
Communicates strategic importance of projects to gain funding and buy-in from key constituents (field leadership, IT, Marketing, NAS senior leadership) to ensure success of initiatives and investments.
Establishes division-wide implementation & service standards.
Ensures consistent rollout of business processes and initiatives in accordance with NAS standards.
Ensures alignment with NAS strategic objectives.
Evaluates existing standards with the implementation of new processes and initiatives in support of continuous improvement.
Create and maintain disaster recovery and business continuity plans for technologies in partnership with Global Product & Technology team and NAS DRBCP coordinators.
Represents the needs of the field implementation and service organizations at the Corporate ADP level and is the key liaison with NAS field, division and corporate executives regarding Service or Implementation technology/tools related matters.
Ensures initiatives are in alignment with Division and Corporate projects and initiatives.
Provides oversight of NPS metrics/trends leading to the creation and implementation of key client retention strategies.
Identifies linkages and dependencies and detects systemic disconnects and bottlenecks, resolves communications and interface issues across organizational silos and develops and manages relationships with key stakeholders.
Ensures organizational development and readiness through partnership with the Client Experience and Innovation Team and rest of Field Support Services and NAS leadership (including L&P, Service, Implementation, etc.).
Acts as a change agent.
Builds core HCM competencies (knowledge, skill and culture) in the organization.
Performs other related duties as assigned.
Client Focus, understands the perspective of the client and takes actions to integrate their needs
QUALIFICATIONS REQUIRED:
Over 8 years up to 12 years of Directly Related Experience in a related capacity in a high performance service environment with significant measurable results.
Working knowledge of industry leading practices in the disciplines of Human Capital Management. (Payroll, Human Resources, Time, Benefits, Recruiting and Talent Management). Experience in matrix management environment. Change management experience.
Minimum of 5 years of leadership experience in a technology environment (Agile)
Bachelor's Degree or its equivalent in education and experience
Ability to work daily in the ADP Alpharetta office
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