The Director of Technical Services is a full-time, 12 month, MPP (Management Personnel Plan) position and reports directly to the Associate Vice President of Information Technology, CIO.
The Director of Technical Services plans, directs, and organizes the day-to-day operations and oversight of projects for the Technical Services unit; consisting of both the Technology Services and Client Services departments of the Office of Information Technology.
The Director of Technical Services is responsible for the management of activities and supervision of staff engaged in technical support and services of end-user technology (computers, projectors, tablets, etc.), technology training, communication outreach to the campus community, and infrastructure support for all network related systems within the university, including: voice, video and data network design, installation, and administration, cable plant installation and maintenance, data center operations, server operating system installation and maintenance, backup systems, and identity management and e-mail administration. Technical Services serves as the primary contact point for all IT related services and support requests fulfilled by OIT.
The Director of Technical Services prepares technical information for use by the university community using language appropriate to a non-technical audience and published in web and print-based formats, and is also responsible for maintaining all content on the OIT web site for Technical Services. The incumbent will maintain performance metrics to document service level achievements for OIT functions and will administer the work order system used to record, assign, and document all work requests.
The Director of Technical Services is responsible for developing and maintaining working relationships with technical support staff working outside of OIT to ensure they are informed about campus technology policies and procedures as well as insuring their technology support needs are addressed. The incumbent is also responsible for developing and managing a training program in current technical topics for university staff. The incumbent is expected to work under minimal supervision.
At the direction of the AVP of Information Technology, the Director of Technical Services may also engage in special projects and research for new technologies being promoted by the Office of the Chancellor of the CSU, or being requested locally related to the Director’s area of responsibility.
To effectively carry out these tasks, the Director of Technical Services will interface with various individuals/departments on campus, as well as individuals at the Office of the Chancellor of the CSU, other campuses within the CSU, and external entities, agencies, and individuals, as appropriate.
Salary Range: Salary will be commensurate with education and experience. This is a 12-month, full-time, CSU Management Personnel Plan (MPP) position with an excellent benefits package. For detailed information on management benefits please refer to the following benefit web page: http://www.calstate.edu/hrs/benefits/documents/management-personnel-plan-mpp-benefits-summary.pdf
Anticipated Starting Date and Application Procedure: The position will remain open until filled. Initial screening of candidates will begin the week of January 4th. The successful candidate will be eligible to start in the position as soon as possible.
In addition to submitting a standard CSU Stanislaus employment application (download electronic application at http://www.csustan.edu/hr/Employment_Opportunities/Management/index.html), applicants should submit a resume with a cover letter addressing qualifications, as well as names and contact information for five professional references using one of the following methods:
Email: VTaylor@csustan.edu
Mail:
California State University, Stanislaus
Attention: Veronica Taylor
One University Circle, MSR 320
Turlock, CA 95382
Fax: (209) 664-7011
For questions, please call (209) 667-3137 or email VTaylor@csustan.edu
Information contained in this announcement is subject to change with or without notice.
Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: http://www.dol.gov/ofccp/regs/compliance/sec503/Voluntary_Self-Identification_of_Disability_CC-305_SD_Edit1.24.14.pdf.
The annual Campus Security and Fire Report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Stanislaus State; and on public property within, or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as alcohol and drug use, crime prevention, the reporting of crimes, sexual assault and, campus fire statistics. You can obtain a copy of this report at: https://www.csustan.edu/upd/crime-statistics. To request a printed copy call: (209) 667-3572; fax: (209) 667-3104; or email: public_safety@csustan.edu. Information regarding campus security reports at other locations can be found at: http://ope.ed.gov/security/. Clery Act: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, crime report statistics are available at: www.csustan.edu/upd/pages/campuscrimestatistics/index.html.
The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. CSU Stanislaus hires only individuals lawfully authorized to work in the United States. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
A background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. In addition, this position may be designated under the California State University’s Conflict of Interest Code and, if so, will be subject to filing the Fair Political Practices Commission Form 700.
Desired Skills and Experience
Qualifications and Knowledge, Skills and Abilities:
The ideal candidate will have a minimum of a Bachelor’s degree in a technology related major (CS, MIS, CIS, etc.), excellent technical, research, analytical and writing skills; expertise in developing interactive and dynamic presentations; the ability to synthesize complex issues for both expert and non-expert audiences; and strong organizational and interpersonal skills.
The successful candidate must have the equivalent to six years of progressively responsible professional technical experience in an Information Technology department (preferably in an education setting) including at least four years of supervisory experience; substantial technical expertise with a variety of hardware and software systems, desktop technologies, computer platforms, network infrastructure, operating system software, and VoIP telephony; ability to stay calm and focused in difficult situations; be able to conduct group meetings; prepare clear and understandable reports and/or presentations; establish and maintain cooperative working relationships with individuals/groups contacted in the course of work (both internal and external to the university).
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