The Industry Director is responsible for relationship and account management at customers with approximately $1 Million or greater potential and ensures market penetration and profitability at these accounts, while achieving sales and profit forecasts. The Industry Director is responsible for all account development activities including account strategy execution and management, ongoing communication of value proposition and value-added programs and services, resource coordination, price management, initiation of RFP responses, where applicable, and achievement of forecasted profitable growth. Manages multiple segment-specific customers.
Key Responsibilities
Drive relationships by understanding customer life cycle and contract timeframes
Coordinates needs and opportunity assessments across locations
Measures customer satisfaction and develops strategies to improve
Drives the Request for Proposal process
Coordinates and communicates business development initiatives and strategies
Identifies target profitability, terms and conditions
Creates and manages the account strategy and implementation plan
Conducts business reviews with customers
Provides direction to managers/sales representatives on expectations for servicing accounts
Drive market share improvement and identify standard marketing programs/promotions relevant to customers
Evaluate customer performance for contract compliance
Minimum Requirements/Qualifications
Bachelor’s degree; MBA preferred
5+ years of relevant work experience; strong background in science and the academic segment preferred
Demonstrated ability to maintain and grow senior level customer relationships across multiple areas like Sourcing, Production, Research, Materials Management
Strong financial analysis, negotiation, and project management skills
Strong leadership skills in a matrix environment
Proven sales record
Knowledge of Word, Excel, and Powerpoint a must; contact management software a plus
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