Directly responsible for the Global leadership and management of Oracle's Freight and Warehousing Spare Parts/ After Sales via outsourced Lead Logistics Supplier(s) in providing Inventory Management and Critical Logistics services to Oracle's field engineers and customers. Responsible for performance and costs of GFW organization and infrastructure . This includes same day courier service, overnight delivery services, as well as the more traditional warehousing and transportation services including warehouse replenishments, re-balancing , reverse logistics , scrap , purges . Provides agreed upon deliverables to Oracle's internal stakeholders and oversees Lead Logistics Supplier operations and Oracle's system team performance. Develops and manages fiscal year spend budget, purchase orders, and ongoing financial forecasts and analysis. Ensures Import/Export, Finance Compliance .Drive supplier operational performance and maintain a continuous improvement culture.
Directly responsible for the Global leadership and management of Oracle's Freight and Warehousing Spare Parts/ After Sales via outsourced Lead Logistics Supplier(s) in providing Inventory Management and Critical Logistics services to Oracle's field engineers and customers. Responsible for performance and costs of GFW organization and infrastructure . This includes same day courier service, overnight delivery services, as well as the more traditional warehousing and transportation services including warehouse replenishments, re-balancing , reverse logistics , scrap , purges . Provides agreed upon deliverables to Oracle's internal stakeholders and oversees Lead Logistics Supplier operations and Oracle's system team performance. Develops and manages fiscal year spend budget, purchase orders, and ongoing financial forecasts and analysis. Ensures Import/Export, Finance Compliance .Drive supplier operational performance and maintain a continuous improvement culture.
Qualifications
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. The Customer Service Snr Director is responsible for delivery of departmental results for support operations through successful direction of line managers and their staff within the department. You will ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are established and strived for by each team, driving quality/productivity improvement efforts, understanding and conveying strategies of the Oracle Support Services organization, and positioning the organization within support and Oracle.
Will be responsible for all aspects of the respective US Client Relations organization, including the direction of department managers and their staff. A large component of this job is to translate departmental goals into performance objectives for each line manager and measure departmental and individual performance against plan. To accomplish this goal, you will jointly develop and implement an employee development plan for each line manager and recommend strategies for improvement areas.
Directs and ensures the implementation of operational policies through subordinate managers. Interacts internally and externally with executive management involving negotiation of difficult matters to influence policy. Functional expertise and broad company knowledge. BA/BS degree. MBA preferred.
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