This position is part of the ESFS - Corporate Real Estate Facilities group. This position is accountable for managing real estate and facilities activities for the domestic portfolio of home office properties ensuring a work place environment for Business Units which supports their operational needs, provides for the safety and wellness of associates and is proactive in managing customer satisfaction while managing the cost of operations and asset valuation. Directs support services that provide property management and facility services for owned and leased sites. Accountable for business, financial and management aspects of facilities which includes developing operating and capital budgets, variance reporting, operating analysis and evaluation of contracted service providers and vendor governance. Develops requests for proposals, specifications for facility operations and manages the bid process thru award of a contract. This position acts as the primary contact for approval of facility related issues such as infrastructure construction, maintenance, repair or renovation of building operating systems. Responsible for business continuation and records management related to property/facility management operations. Manages the outsourced facility management relationship with Cushman & Wakefield.
Job Responsibilities:
Accountable for developing process and procedures to manage operating budgets, setting expenditure priorities and capital planning.
Oversees tenant and capital improvements ensuring conformance to corporate policy, facility standards and facility procedures.
Accountable for maintaining and enhancing the facility asset value, system reliability and maximizing the facility useful life.
Develops, reviews and modifies policy and procedures to ensure facilities are in regulatory compliance and the management of risk and liability is effective at minimizing operational risk to associates and the facility.
Responsible for managing the sustainability programs for all home office properties.
Manages the fire life safety programs for facilities.
Develops and implements preventative maintenance programs for facility operating systems and infrastructure.
Develops the scope of work, specifications, vendor performance monitoring methodology and KPIs for outsourced vendors.
Manages vendor day to day delivery of services, develops standards, KPIs and manages compliance to standards for building operations service providers.
Prepares/provides accounting policy guidance and financial analysis to facilitate building operations decision making.
Develops, maintains and provides reports on facility site conditions and capital planning needs.
Serves as the point of contact 24/7 for building emergencies.
Qualifications:
Bachelors degree (BA/BS) (Architecture or Engineering preferred).
Minimum ten years experience directly related to the management of facilities or equivalent combination of education and experience. Minimum three years experience in management.
Broad knowledge of building operating systems such as BMS, elevators, critical system infrastructure, mechanical- electrical- plumbing system operations and maintenance.
Working knowledge of integrated workplace management systems, CAD/CAFM software as well as MS Office Suite (MS Project, PowerPoint, Excel & Visio).
Experience with project management of office fit out and infrastructure construction.
Experience managing and coordinating the efforts of internal groups (e.g. technology) and external service providers (e.g. Cushman & Wakefield).
Proven ability to build relationships and interface with senior management, tenants, project managers and CRMs to assess services being provided, manage associates expectations and address service issues.
Proven ability to effectively communicate and coordinate with diverse groups in order to lead the execution of tasks.
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