Job Description
The Senior Transition/Transformation Manager will be required to deliver a number of transition and transformation projects. In general these are the highest profile projects requiring significant transition experience, excellent communication skills with the ability to lead in a challenging environment a must.
Accountable for day-to-day project management tasks and delivery within an assigned account, working with Account management and project resources, and third party suppliers, to ensure successful delivery and transition to service.
Working Pattern:
Monday to Friday – normal hours, however, there are times due to critical delivery timescales that some overtime/weekend working may be required
Key Responsibilities
Accountable for the overall success of Outsourcing Service Transition Projects. This includes driving internal and external project managers and functional performing teams to achieve planning, execution, monitoring and control of outsourcing transition project plans under direction of the Transition Program Manager.
Examples of transition projects in this environment include: Service Desk, Service Management Processes (e.g. Incident, Problem, Change, Release, Availability, Capacity, Service Asset & Configuration, IT Service Continuity, Service Catalogue, Service Level Management, Security), Service Management Tools (e.g. BMC Remedy, Web Portal), Service Operations (Server, Mainframe, Network).
· Accountable for the development of detailed project plans, and consolidation of project plans with overall Program management Office
· Manages multi-site, multi-vendor transition efforts including multiple internal and external performing teams, service incumbent subject experts, and client stakeholders
· Accountable for execution, monitoring and control of project plans, including verification and validation of project deliverables quality.
· Accountable for internal and external project progress reporting as prescribed by the Transition Program Management Office
· Develops and maintains strong client and account team relationships.
· Conducts formal project progress presentations to the client.
Manage the engagement with the appointed client to CIO level.
Manage the internal engagement within Capgemini.
Ensure best practices and process internally within the Capgemini team and externally with the client.
Management and accountability for P&L for program or project
Experience of managing multi geography teams to deliver to plan
Identify and agree ways to improve and streamline the service to the client whilst maintaining firstly margin and secondly revenue to ensure DVI targets achieved
Manage client expectations
Work with the client to establish a pipeline of project activities
Manage at a program level:
Resources
Project outputs
Project deliverables
Manage the project interface with key suppliers and internal Service Lines
Identify and manage change control to maintain revenue and margin:
Oversee and be accountable for all program deliverables.
Resolve complaints and escalations, where necessary change personnel and in extreme circumstances take control of the project.
Wednesday, September 30, 2015
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