Director Practice Services CA Technologies New York City

Job description
This position is responsible for thought leadership and domain expertise for CA’s Security Services Practice, leading multi-solution services opportunity consulting efforts for assigned clients/area, along with the direct management of a team of CA Services resources. This position is also responsible for the performance of the Services business for assigned solutions within an Area, by building a specialist services organization of required skills and scale to effectively meet the Services business financial objectives and customer satisfaction objectives through successful execution of customer engagements.


In This Role, You’ll Help Support CA Technologies Charter To Transform The IT Industry By

Practice Management
Accountable for the Practice's overall business execution in assigned area, along with client relationship responsibility for key accounts; report Practice performance to the Sr. Director, Security Practice Services
Work with the Sr. Director, Security Practice Services on the Practice's strategy and planning activities
Establish and oversee the Practice management area team's daily and weekly processes
Ensure quality and professionalism is monitored and measured within the Practice

Business Execution
Manage the delivery cycle with the area delivery team
Present at industry or other events sponsored by CA
Proactively monitor and manage staff member activities to ensure high utilization and quality deliverables on billable customer projects.
Develop and deliver complex security solution implementation plans designed to meet client business objectives
Work with customer teams to execute SOW agreements
Identify needs in the marketplace and drive development of 'in demand' service offerings applicable to Practice area
Drive sales, delivery and staffing efforts to ensure ability to achieve quarterly and annual targets
Drive professionalism and delivery quality throughout the team

Client Relationships & Delivery Excellence
Develop strategic client relations with executive level client personnel
Lead and manage the practice area portfolio of projects and the resources managing and delivering the projects
Manage client expectations within strategic accounts
Respond to escalations at the executive management level
Support User Groups with guidance from Business Unit and Corporate Marketing

Team & Staff Management:
Establish direction while creating a high-performance, high morale working environment
Create high performance teams and ensure staff are enabled for professional growth
Actively participate in the development planning process with team members to ensure skills and delivery capabilities are kept current
Responsible for executing the following tasks in association with direct management responsibility:
Ensure all staff adheres to the Time and Expense Policy as posted on QMS.
Ensure all staff adheres to CA Policies of Code of Conduct/Ethics, Security and any required training available at LMS.
Conduct regular one-on-one meetings with each team member.
Prepare and deliver goals and performance reviews for each team member in accordance with corporate policy.
Mentor and coach team members, ensuring each has targeted training plans and understands required developmental components needed for career progression.
Interview and hire new employees in association with open requisitions.
Proper performance review and termination if necessary of non-performers in conjunction with manager approval.

How You’ll Stand Out

The Perfect Candidate For This Role Will Have a Demonstrated Record Of Success In Positions Of Increasing Responsibility Over The Course Of Their Career. She/he Will Have An Outstanding Track Record And Reputation For Being Result Oriented, Attention To Detail And Passion For Security Technology. They Will Be Focused, Motivated And Customer Centric. An Ideal Background Will Include


Bachelor's Degree or global equivalent in Computer Science or business related field.
Typically 10 or more years of business and technical management experience in leading a practice area business with services sales and revenue targets, business development, architecture, product management, project management and consulting management experience.
Experience managing teams of 15+ resources on complex multi-phase projects.
Combination of advanced technical knowledge and experience managing and reporting on complex projects is required.
Experienced in the integration of products to create solutions.
Typically has 2-5 direct reports.
Business travel of approximately 40 or more percent yearly is expected for this position.

Skills:

Demonstrated business acumen to lead an area services practice team and manage business metric targets
Demonstrated ability to analyze IT business requirements, define/design appropriate IT solution, create detailed Time-to-Value phased execution scopes.
Demonstrated ability to engage in discussions and lead workshops about software technology at a complex level for single Business Unit multi-product solutions and/or cross
Business Unit multi-product integrated solutions of chosen expertise.
Proven comprehension of solutions capabilities and how the solution is designed to be integrated into the client environment.
Ability to understand and communicate how solution(s) of chosen expertise resolve typical client business needs.
Must execute impeccable business level of written and oral professional communication.

Certifications:
Within first 90 days must achieve CA product training in a minimum of 2 CA products or expertise as agreed to by your Manager.
Also complete associated solution training that aligns with chosen products.
Industry specific certification such as, ITIL or CISSP as appropriate.
Must maintain updated training as required annually.

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