Director IT Infrastructure Operations Jabil Circuit Saint Petersburg

Job Description
The Director of Global IT Infrastructure Operations will manage Jabil’s worldwide IT service delivery in a 24x7x365 technology operation, maintaining IT operations uptime to ensure the organization is delivering and meeting it’s agreed upon business commitments and SLAs. This individual will be responsible for prioritization, facilitation and resolution of delivery issues. Challenges include identifying areas for continuous improvement of services, support and IT Operations Team impact; ensuring the organization leverages the appropriate tools to improve service management (incident, problem and change processes).

The successful candidate will enjoy a highly visible leadership role which will be global in scope; touch all facets of IT Infrastructure Operations and require regular exposure to Jabil’s senior executive stakeholders and our external service providers.

Responsibilities
The Director of IT, Infrastructure Operations will manage and direct the activities of the 24x7x365 IT Operations Team across the global enterprise to establish and meet the departmental goals, budgets, and key performance metrics.
Manage event monitoring of key business processes over IT infrastructure and application services.
Act as a focal point for high severity technical issues that arise in support of your internal customers.
Participate in disaster recovery planning, implementation and testing.
Provide high-level coordination and support for internally escalated global IT related problems.
Establish & manage metrics program (define, capture, report), and use to implement improvements to services.
Effectively communicate progress against operational metrics including a clear overview of objectives and areas of improvement.
Change management: Implement and operate robust change management practices to balance throughput with risk.
Continuously develop technical and soft skills of the team and be fully prepared to embrace innovation and new technology solutions. Lead, organize and motivate the team to deliver the highest quality of services.
Drive and implement processes and procedures that enhance operations and drive efficiencies.
Operate as a strong team player; effectively dealing with prioritizing tasks under stress



Essential Requirements
A minimum of 12 years’ experience in global computer operations with strong multi-site IT operations experience.
8+ years of experience managing, developing, and scaling global teams and managers.
8+ years of operation improvement related project activities.
Has managed service delivery functions in a complex IT multi-site, global environment and understands how to manage the delivery of IT services.
Experience with ITIL framework with good understanding of operation management, or equivalent practices.
Demonstrated executive communications skills, suitable attention to detail, and be able to manage multiple business priorities while managing expectations across diverse stakeholders.
Operations management background focused on design and deployment of support processes, leveraging opportunities to automate wherever possible. Able to readily diagnose system deficiencies, design and implement effective solutions to complex technical problems.
Strong functional knowledge of IT infrastructure including computing platforms, networking, and end user devices.
The candidate must be self-motivated and willing to learn new tools and techniques in a highly dynamic and fast paced environment.
Experience leading multiple technical initiatives through cross-functional, matrixed environments.
Demonstrated competence in strategic and operational thinking with strong leadership / relationship management abilities.
Executive presence, ability to effectively present information and respond to questions from senior leaders, managers, and customers adapting style as needed for technical or non-technical audiences.
Strong interpersonal skills, cultural sensitivity and ability to build collaborative relationships with internal business partners’ (business leaders, stakeholders and technical teams) and external customers (vendors).
A motivating leader capable of instilling excitement and inspiring others, in and outside of immediate team.
Proven ability to direct and coordinate with others not in their management hierarchy to deliver objectives.
Excellent verbal and written communication skills.
Proven success working with global teams.
Ability to set clear and deliverable goals. Demonstrates tenacity, commitment to deliver and be accountable for results.


Desirable Qualifications
Strong working knowledge on Data Centre environments to include HVAC, Electrical, UPS, and manufacturing systems.
Lean Six Sigma certified.