Tuesday, August 18, 2015
Director - Flight Operations - HP - Plano
Job description
Manages a large or broad function/department within a multifaceted organization. Develops strategy and sets policy and direction. Responsible for operational success, strategic alignment and integration of activities with other major organizational functions. Fully accountable for the success of the designated function or department. Owns a significant number of measurable functional, operational and strategic goals or priorities. Responsible for one or more recognized professional disciplines.
Assumes responsibility for the successful implementation of business plans in a defined area of responsibility. Contributes to the overall strategic definition of a function with strong business acumen. Acts as a key advisor to executive management in influencing the strategic direction of the business.
Responsibilities: Provide expertise for Information Technology (IT) infrastructure (e.g. servers, network), application infrastructure (e.g. Systems Applications Products (SAP), and related services (e.g. Business Continuity)
throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and
recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget, quality standards, and
customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project
management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry
standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between company and the customer, and between company and
subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account
Delivery Manager) to retain customers and build the business. Information Technology Outsourcing (ITO) Service Delivery work is generally performed remotely from the company facility, but may be performed at the
Qualifications
Education and Experience Required:
In this below, provide a brief statement of the Education and Experience required for the job. Education refers to formal schooling or training, and may include licenses and certificates. Experience refers to time spent on the job performing related or similar responsibilities. Identify the minimum education and experience required to perform the essential duties of the job. Example: Typically First Level University degree and 7-10 years experience working in a solution selling organization and/or system integration projects based organization.
Knowledge and Skills Required:
In this space, describe the depth and breadth of knowledge and skills that are required to perform the job. Knowledge pertains to the acquired information needed for the job. Skills refer to particular job-related proficiencies needed to carry out the job responsibilities (i.e., product knowledge, company knowledge, project management, consultation skills, modeling and analysis, solution development, communications, facilitation). Example: Demonstrate solid understanding of business planning methods. Has some experience in: project/program planning, assessment and management, project accounting, skills inventory tools, corporate standards of excellence in customer service, performance appraisal techniques, problem escalation and resolution channels.
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