Director - Consumer Outreach and Investigations - MoneyGram - Frisco

Job description
General Responsibilities

MoneyGram is an international, high-performance company, located in more than 200 countries and territories. We are committed to our employees. MoneyGram promotes an environment that is both challenging and rewarding for employees. We understand the importance of career development, and provide many opportunities to learn and grow. We take pride in upholding a culture strongly rooted in our corporate values, and committed to the communities around us.


The Director of Consumer Outreach and Investigations at MoneyGram will be the primary resource for ensuring accountable execution of the Compliance Program functions for Sanctions Investigations, Outreach programs - Enhanced Consumer Due Diligence (ECDD), Internal EE Monitoring (Fraud), and day to day management of the rules modeling team. The Director will be a primary Compliance liaison with the Global Contact Center (GCC) as part of the outreach and investigations role. This role will work with various team members to facilitate the successful execution of the companies enhanced outreach programs and to integrate clear and effective risk modeling and rules/controls implementations.

As part of the Various Compliance Outreach programs, Compliance partnered with the Global Contact Center Operations Team, which includes various functional compliance consumer outreach programs. The Director will work closely with the Compliance Consumer Protection Director, Compliance Teams, Legal Department and the Compliance Program Office to ensure understanding of various policies and program requirements applicable to outreach and oversight of such programs. The Director will be required to work cross-functionally with various stakeholders both internally and externally and recommend any required enhancements. Additionally, the Director will provide the day to day management of the Risk and Rules Modelers Team. The role will require innovative strategies in order to promulgate continuous execution of the global Compliance program. The Director will be responsible to ensure that metrics, reports, decisions, are properly reviewed and documented as part of overall governance. Various processes performed by the functional areas outside of Compliance as part of the Compliance Program will require proper metrics and reporting documentation to ensure regulatory controls are in place and appropriate compliance results are achieved through execution of process actions.

Primary Responsibilities
Lead partnership internally to document, and implement innovative outreach programs to continue to meet or exceed the Companies AML/CTF/Fraud Prevention Programs to garner proper Compliance intelligence insights.
Working closely with key stakeholders to review documents and processes to be adopted/enhanced for investigations of sanctions alerts and escalations (review alerts/potential matches and regulatory reporting; blocking) and ensure they are consistently applied to ensure effective business application and design proper monitoring and enforcement of such policies.
Works with the Compliance team to garner updated information on new regulations and requirements to provide to key stakeholders as the liaison, as well as, garner trends and patterns to be used for potential control or program enhancements for modifications to the company’s Compliance Program from outreach teams, GCC, etc.
Interaction with regulatory bodies including CFPB, State Banking Departments, and others as part of the companies required reviews of our Compliance Programs & Recordkeeping Programs and Controls and Oversight of processes performed by various stakeholders throughout the company.
Ensures that regulatory reporting is completed within the timelines and guidelines. (e.g. OFAC, Annual blocked property report, Cuba Sanctions, Country Sanctions, CFPB, Fraud Complaints). This will include regular internal reporting as well (e.g. board report data, trending and enhancements, status, issues, etc.).
Develop monitoring programs to monitor adherence to the policies of the program on a risk based approach. Input in the design and provisioning of training to the appropriate business areas to enable their understanding of Compliance Programs that they are working with.
Provide technical regulatory guidance, or seek support to provide, to the business to facilitate operational effectiveness and ensure compliance requirements are meet. May need to seek assistance to ensure oversight for the implementation of these systems and controls in order to comply with regulatory requirements.
Actively analyze in the Companies KRI’s and reports to share trends, patterns, key information noted from the outreach programs to ensure program is meeting or exceeding expected results.
Escalate concerns or issues, as appropriate, to the VP, Companies Privacy Officer, or to Chief Compliance Officer.

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