Director - User Experience Design - Marriott International - Washington

Job description
POSITION SUMMARY The Director of Experience Design drives a vision for how experiences should be designed for a product or products, and management of a team committed to creating new product concepts and capabilities. They bring advanced skills in interaction design and mid-level skills in graphic design and prototyping, in addition to exposure to other key user experience skills. They also are skilled at leading work and managing careers, which will be key, as they will manage a team of direct reports.
They provide creative leadership and coaching to team members in an iterative process of concept development, prototyping, and gathering user and business feedback; and make product user experience decisions based on this feedback and key metrics. They guide their team in producing creative and impactful solutions through ideation, leadership and regular feedback and critique. They provide quality strategic thinking for a product, and help ensure a shared vision across the enterprise to ensure a quality and cohesive user experience.

EXPECTED CONTRIBUTIONS In the course of your work with Marriott’s digital products, including Marriott.com — one of the top 10 revenue-generating web sites in the world — you’ll come in every day ready to tackle interesting, challenging work. Here’s what you’ll be doing:
Working collaboratively with other UX leaders to develop the experience design practice, and promoting best practices and user-centered design approaches that fit in well with the Marriott culture and needs
Championing the creation and iteration of design strategies that help Marriott Digital Products leadership visualize a long-term organizational direction
Aligning your decisions with high-level organizational strategies, KPIs, and business objectives, working with other team leaders to translate these into team and personal goals
Staying on top of the latest techniques being used by our direct competitors and other eCommerce sites, and identify strategic opportunities for competitive advantages through benchmarking, consumer insight, market analysis, and other techniques.
Valuing data over opinion, by basing decisions on site metrics and user research findings and insights. You can do this because you're comfortable with multiple qualitative and quantitative research methods and instruments, like surveys, usability testing, multivariate testing, A/B testing, etc.
Promoting a culture where critique and feedback are central to the work we do, and ensure teams have regular opportunities to critique and be critiqued
Staying focused on continuously improving and re-evaluating best business and user experience practices

You’ll work primarily on a small Agile team, where fast-paced, iterative product discovery and execution are your daily bread and butter. Collaborating constantly, trying new things and gaining quick user feedback, you’ll work with cross-functional team members to break solutions into small chunks implementable in individual sprints. Your experience vision is key to keeping the product on track and cohesive with the rest of the site.

Desired Skills and Experience
CANDIDATE PROFILE – KEY TALENTS AND EXPERIENCE DESIRED
ART Director Experience
Visual Design experience
Design work experience or leading a team who design the experience
E- commerce experience – System experience, Best practices
Experience with diagrams/Site Maps
Strong generalist > Creativity > System- process exp
Mobile exp desirable
Agile exp a plus
Work sample is required

Preferred exp :
Hospitality exp preferred
Online Retailer
Media Exp
Consumer facing exp
Marketing / Branding
High end retailer

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