Director - Customer Service & Solutions - Leprino Foods Company - Denver

Job description
Job Description
Are you ready to take the next step in your career? As the Global Service Director, you will fully utilize your leadership talents, strategic and analytical expertise, communication skills, and team-building capabilities to:
Champion, demonstrate and protect the culture and ethics of the team to drive the mission of "we make every customer feel like our only customer" and to maintain high standards of ownership and urgency.
Engage with customers to build strong relationships based on a foundation of trust, strong service and results.
Coach and develop direct reports as well as drive the same throughout the organization in order to grow bench strength and next level readiness.
Lead with empathy and desire for diversity to build a cohesive team with a singular mission.
Strategically lead the team (priorities, vision, culture) while also identifying the detail "in the weeds" when appropriate to drive continuous improvement.

Drive successful adoption of Order to Cash and Customer Relationship Management tools (SAP), administer the OTC and CRM system including driving enhancements and creating business.

We offer competitive pay, opportunity to grow and develop your career, a work environment that encourages innovation and teamwork, and an on-site cafeteria and gym located at our corporate office in Denver.

Desired skills and experience
Exceptional leadership skills - ability to lead and influence cross-functionally, with leadership, peers, and subordinates.
Ability to build effective relationships with customers, including demonstrating strong credibility and trust through results.
Excellent problem solver with natural intellectual curiosity and excellent analytical capabilities
Exceptional communicator (oral and written) with a keen ability to leverage communication skills to persuade and influence at all levels of the organization and especially with Executive leaders.
Collaborative team builder who can easily develop and nurture relationships with cross-functional counterparts internally and externally to the organization.
Demonstrated ability to define and implement processes, procedures and policy.
Ability to remain focused and flexible during rapid change. Able to lead a team through change while maintaining functional operations and team engagement.

Minimum Qualifications
Bachelor Degree required, or equivalent relevant work experience
10+ years managing functional multi-layer organization
Demonstrated success with global commerce
Strong Microsoft Office experience

Preferred Qualifications
Food (specifically dairy) experience
SAP experience in the Order to Cash and Customer Relationship Management Applications
10+ years customer service / sales experience

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