Director - Client Solutions - Natera - San Francisco

Job description
Director of Client Solutions
The Client Solutions Director is responsible for leading multiple functions within the Sales Operations department. The Director has responsibility of multiple projects including EMR, Courier, Phlebotomy, Counseling and Channel Operations. This position will report into the Senior Director of Sales Operations and be responsible for the management of his/her team and the relationships with vendors, corporate departments, and external partners. Responsibilities:
Develops and implements strategic initiatives for the overall business.
Identifies opportunities for updating processes, procedures, and policies within the department to improve efficiency and effectiveness, and setting the direction on appropriate course of action, while collaborating with the appropriate business partners.
Strategically guides our Rating, SOP’s, and Vendor relation efforts.
Directs, leads, and develops a team of associates. Responsible for working with associates to create individual development plans and business objectives designed to enhance and assist associate growth and department functions.

Manages and collaborates within corporate relationships with other departments including but not limited to Finance, Legal, Marketing, IT, Customer Support and Sales.
Provides analysis of team and vendor performance.
Manages external relationships with vendors and partners.
Works with Regulatory to ensure that all functions are compliant with federal and state laws.

Desired Skills and Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to solve complex problems.
Ability to effectively lead a group of individuals as demonstrated through past leadership roles.
Ability to convey a professional and positive image to vendors, customers, and associates.
Strong contract negotiation skills and proven experience with Legal contracting process.
Ability to develop a deep understanding of critical business issues, a creative and thorough thought process, and the ability to distill solutions into clear, achievable steps in order to reach goals.
Ability to motivate, influence, and persuade across all levels of the organization
Ability to build and maintain strong business partnerships and stay connected with various areas of the business
Ability to determine customer-specific needs and put forth actions to meet those needs
Ability to prioritize and lead team to achieve long-term and short-term results
Ability to develop, execute and adjust a plan with high degree of independence
Ability to manage multiple projects at a time
Ability to work independently with little or no supervision
Ability to grow associates through constructive feedback and encouragement
Strong quantitative and analytical skills.
Education Requirement:
B.A. / B. S. degree from a four year university required.
MBA required
Proven success with leading large projects involving cross-functional and multi-disciplined teams

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