Director - Client Services - iPipeline - Exton

Job description
Serving as primary liaison, between the company and multiple concurrent customer projects having primary responsibility for providing quality customer implements and achieving target profitability objectives. The role will also encompass all project management tasks, developing, managing and communicating detail project plans to ensure that tasks are completed on time, within budget, and meet or exceed specifications.
Primary Responsibilities:
Manages Project Managers
Provide Client Level Guidance to PM
Compliance with Best Practices, Support PM is influencing decisions
Review deviations to Best Practices and coach PM through process for approval
Prepare PMs for Strategic Account Reviews
Monthly Governance Meetings

Projector Resource Time management and Project Data accuracy.
Mentor PMs and ensure success of all Project Managers
Planning, Resource, Release and Sprint.
Methodology – Education and review of compliance
Maintenance Agreements – Monthly Report
Client Management (Monthly Meeting, Account Plans, etc)
Time Reporting
Support PMs in Program Level Planning
Statements of Work for New Implementations
Pricing and Proposals
Participates in and Influences Executive Steering Committee Meetings
Sales and Sales Support
New Opportunity Sales to Existing Accounts
Manage Multiple Employees and Managers
Optimize staffing across teams
Proactively identify resources adjustments and needs
Financial Reporting –
Billing and Forecasting (Projector) Accuracy for all PMs, historically, current and upcoming 3-6 months
Proactive Management of Opportunities and Milestones
Proactive Reporting on Monthly Billings and Risk
Driving Milestone to completion w/o impacting Quality

Desired Skills and Experience
Knowledge & Skill Requirements:
Demonstrated ability to manage the financial requirements and profitability of the project engagement from inception to completion
Must have effective customer interview skills
Strong knowledge of the software development lifecycles and process improvement methodologies
Excellent time management, organizational and negotiating skills
Expert with Word, Excel, Microsoft Project, Powerpoint and Visio
Advanced Management Training and Technical Certifications are a plus
Ability to effectively communicate
Strong aptitude for problem solving and technology
Education and Experience Required:
Bachelor’s degree in Business, Project Management, MIS, Computer Science or related area
AGILE experience a must
10 to 15 years of experience interfacing with external clients in a project management role (IT/Software)
External client experience in running and managing projects and financial profitability
Experience in implementing projects from begin to end for small to mid size companies
PMP Certification is also desirable

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