Senior Director - Collaboration Service Line - Avanade - New York

Job description
Description
The Region Service Line Lead / Sr. Collaboration Director is responsible for the overall performance and growth of the assigned Service Line in the assigned region including strategy, financial performance, sales, operations, delivery and people/career management. In addition, the Region Service Line Lead works with peers in other regions and with the Area Service Line Lead to establish the Area strategy and operations for the assigned service line.

Key Responsibilities:
Business & Commercial: -Strategy - Set and execute the Regional Service Line strategy to achieve growth targets and organizational goals as determined by the Global Service Line Lead. Enable the Region SL Set Play teams to execute the Region / Area strategy in their markets. Contribute to the setting of the Area SL strategy for Avanade by representing Area needs and priorities. Champion Inter and Intra-Service Line integration. Support Business Development through all stages of the deal pursuit process. Review and approve deals and ROMs at the regional level. Responsible for supporting deal shaping within the Service Line for the Region, including pricing and resource estimates for projects.
- Financial - Manage Region service line P&L to meet and exceed overall Service Line financial targets. Evaluate operational results and provide forecasting and sales pipeline analysis to support Region and Area processes.

- Operations - Establish operating approaches and procedures consistent with Avanade's business strategies, policies, and objectives and ensure their execution, in compliance with the laws governing business operations.
- Delivery - Manage effective delivery of Service Line work to customers and ensure adherence to Avanade methodology leveraging the skills, capabilities and assets in the region (or other regions/SLs/Area) to meet commitments made to customers, while delivering the contracted solution at the agreed terms, cost, schedule and quality level. Accountable for reporting delivery status and metrics using enterprise systems (e.g. DMS). Collaborate with Regional DM Lead on EAC estimates, issues and improvements and on execution of the quality process. Maintain alignment between customer needs and Avanade technical practice capabilities. Maintain breadth of expertise in appropriate Avanade assets and solutions. Provide input to Avanade's engineering team on development and maintenance of intellectual assets.
- Function Coordination - Enable regional Sales, Direct Channel, Capability, and leadership teams to leverage the Service Line in order to realize Area objectives. Ensure that the Service Line contributes knowledge, capability and skills within the Region, Area and Global business.

People & Organization:
-Drive Service Line hiring, staffing, and career development.
- Implement practices and discipline to manage employee utilization.
- Manage chargeability targets for the Region.
- Accountable for group's competency plan based on current technical and solution readiness vs. Regional sales and delivery demands.
- Work with Regional Executive to determine priorities for staff positioning on customer projects, business development activities and internal investments initiatives.
- Implement performance management processes to develop, reward, and retain high performers, and coach or manage poor performers.
- Ensure workforce meets training and certification targets.
- Support the career and performance management program and processes for the consultant workforce aligned to designated Region. Provide guidance and supervision of Service Line Career Managers aligned within their Region.
- Maintain and strengthen the Avanade and Region culture and identity to foster a strong sense of connection and belonging. Ensure the demands of the business are balanced with a positive and constructive employee environment.
- Promote continuous knowledge sharing and re-use of best practices across the Region and Global Service Lines

Qualifications

Years of Experience:

10+ years

Management Experience:

7+ years of demonstrated managerial and leadership expertise; experience leading projects for customers

Education:

Postgraduate degree; technical degree, IT, engineering or related preferred

Other Skills/Knowledge:

Business & Commercial
-Expertise in articulating Service Line value proposition and key differentiators in marketing and business activities.
- Executive level experience in growing and leading a medium to large scale, profitable technology services business, preferably within an international environment
- Strong track record in developing and managing global organization's operations to meet business objectives and strategies
- Professional sales management experience
- Driving business development and marketing
- Managing a customer portfolio
- Complex channel management
- Highly developed understanding of markets
- Demonstrated managerial and leadership experience (leader of organizations of 100+ people)
- Excellent personal leadership and communication skills
- Leading a high growth, highly demanding 'best people' environment
- Consulting /project-based background:
- Experience in assessing and managing the opportunity and risk associated with large scale + complex consulting projects
- Track record in developing and growing long term, high value customer relationships at executive level
- Strong technology and solutions depth:
-Experience with assigned technology and project implementation in this technology
- Specific knowledge of the Microsoft product line and software development preferred
- Ability to guide and direct leadership teams in development, production, and promotion of solution offerings
- Demonstrates a high degree of integrity, credibility, and character

Required Certifications:
-Certification in SISA (strongly preferred)
- Certification in SIDL (preferred)
- Certification in QAD (preferred)
- Microsoft Certifications (preferred)

Additional Area, Region or Service Line specific requirements:
-Finance and P&L Management – Experience
- Marketing – Experience
- Strategy – Experience
- Contract Law – Conceptual Understanding
- People management in Professional Services – Expertise
- Microsoft Technology – Experience
- Professional Selling – Experience
- Program Management – Expertise
- Quality and Risk Management – Experience
- Government Relations – Conceptual Understanding
- Media Relations – Experience
- Start-up Business – Experience
- Growth Business – Experience
- Mature Business – Conceptual Understanding
- Alliance Management – Expertise

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