Director - SaaS Operations - KualiCo - Provo

Job description
KualiCo, a dynamic new open source EdTech company, is looking for a uniquely­ qualified Head of SaaS
Operations to recruit and cultivate a team of world­class SaaS Ops professionals. KualiCo builds open
source higher ed solutions in a competitive space where users are just waiting to be delighted. Your
dedication to remarkable customer experiences, operations discipline, and always in­service mindset will
help us exceed the expectations of our rapidly growing client community.
Why join us? You’ll get to work with some truly amazing people at a fast­growing, design-­centric EdTech
startup. Our work matters — we’re helping our customers improve the quality of education by decreasing
administrative costs. You’ll have a significant impact on what we do and how we do it because we are an
empowered group of entrepreneurs.



KualiCo is committed to open source software development funded by SaaS revenue and engineering
projects. If you’re looking to make your fortune off a quick flip with no business model, you’d be happier
someplace else. The Kuali community recently celebrated their 10 year anniversary, and they’re rooting for
us to deliver something amazing with the next generation of Kuali products. We’re generating revenue and
growing quickly with more than 100 customers.

We offer a truly exceptional benefits package including full premium coverage for employee and dependent
medical and dental care. We offer 401(k) matching, employee profit sharing and all the paid­time off that you
need (just work it out with your manager).

Position Summary
You’ll help us deliver uncommonly amazing, reliable, available, and secure service for our college and
university customers who use our cloud­based solutions for financial management, HR, research, business
continuity planning, and student.

Our products replace cumbersome legacy systems built by companies like Oracle, Ellucian, and SAP. We’re
a young company, so you’ll also have plenty of opportunity to help shape organizational culture and
processes.

What you’ll be responsible for...
Attracting, recruiting, and mentoring amazing technical operations talent
Managing of production configuration and software releases (Puppet/OpsWorks/Jenkins)
Designing operational processes, managing staffing, and performance of corporate and client network/VM assets (VPN/LDAP/APIs/IPS), AWS Network (VPC/ELB/Gateways/Security Groups) and AWS VM Assets(EC2 VMS/Elasticache/RDS) Developing InfoSec compliance policies, procedures and managing audits.
Budgeting and planning for SaaS operations
Rolling up your sleeves as part of a small, amazing team
Implementing authentication (Shibboleth/CAS/LDAP) with client technical teams
Helping clients load data and work with APIs
Designing and implementing disaster recovery and business continuity plans
Leading change advisory board
Supporting prospective customers’ evaluation of our service

Desired Skills and Experience
About you...
You have uncommon discipline and attention to detail.
You’re one of those people that have great technical skills and you can also communicate with less technical humans.
You know from experience what it means to run an always­on, mission­critical service for customers
You’re prioritize and allocate resources in a dynamic, strategic and execution­oriented manner.
You’re a collaborator. You build great relationships across the company, customers, and our communities and you’re a master at engaging the right people at the right time.
You’re inspired to achieve results, and your enthusiasm is contagious.
You’re passionate about your role in helping clients achieve their missions, and you advocate for them fiercely.
You’re curious and continuously seek knowledge and share your discoveries with others.
You have a track record of combining business, technology, and budget challenges to produce high­impact end results.
The experience and technical requirements you have to have:
Minimum of 5 years’ experience working in Data Center/IT operation environment, experience managing stacks with AWS is preferred
Experience in managing SaaS is a must; cloud computing experience is a plus
BS/MS in Information Systems, Computer Science, or Engineering
Vendor management and negotiation experience
Thorough understanding of web­based software architecture/engineering as it relates to infrastructure, and network operations
If you have some of these too we’ll be delighted:
Experience with both the Higher Education community and Software as a Service (SaaS) solutions
Experience with growth­stage companies

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