Director - Operations Management - Glide Rite Corp. - Los Angeles

Job description
The Director of Operations Management is a key leadership role in our business. This role’s direct reports currently include two Regional Operations Managers, two Regional Scheduling Coordinators (RSCs) and two Customer Service Representatives (CSRs), as well as twenty-five Field Service Crews operating out of distributed warehouses around the nation. The Director of Operations Management will work with the Director of Field Services & Training as well as the Director of Supply Chain Operations to deliver the highest quality services to our customers. This position will report to the Vice President of Operations and the President of the company.

The Director of Operations Management will have primary oversight and responsibility for, among other things, the following:

Train, Coach and Manage the Office Operations Team – Operations Managers, Regional Service Coordinators, Customer Service Representatives, and Service Crews
Oversee Daily Store Interface – Scheduling, Route Planning and Communications with Customer Sites to Be Serviced
New Customer Service Planning and Implementation

Respond to, Resolve and Analyze Customer Service Level Issues
Improve Current Processes and Procedures Related to Servicing the Customer
Manage the Internal Documentation and Communication from Service Tickets to Invoice Review and Preparation
Monitor and Manage Crew Service Level Performance and other Service Level Metrics
Oversee Data Entry and Data Management for All Services Performed
Maintain the Required Compliance Filings and Documentation
Hire New Office Operations Team and Crew Members as Needed

Desired Skills and Experience
Background in a highly regarded field service business is preferred.
A proven history and track record of success in implementing process improvement concepts and practices is critical.
Must be capable of implementing and coaching these methodologies throughout the company. Be responsible for both internal and external benchmarking to aid in discovery of improved practices. Focus on improved processes and ensuring low-cost, high-quality and on-time delivery to customer requirements.
Foster teamwork to advance continuous improvement and organizational learning. Create a learning organization of highly skilled personnel with personal accountability at all levels. Drive empowerment to its lowest user and foster a culture of speed and agility.
He/she must be an innovative, strategic thinker and planner with the ability to communicate the vision for the future and translating it into clear strategies and specific priorities.
Must be results oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshalling resources to accomplish projects.
He/she must have a high level of integrity; be someone who can be trusted, well respected and who can establish credibility and consistency; follow through on commitments and maintaining direct and truthful communication.

Enter your email address:

Refer This Job To Your Friends And Help Them To Find Jobs!