Director - Clinical Services - Maxim Healthcare Services - Winston Salem

Job description
Maxim is currently seeking a Director of Clinical Services (DOCS) - Registered Nurse - RN to assume responsibility and accountability for the delivery of clinical services in the assigned location(s). The Director of Clinical Services manages employees in the provision of care and services according to professional standards of clinical practice, consistent with Maxim's philosophy of care, state and federal laws and regulations and accrediting agency Standards. Essential Duties and Responsibilities:
Responsible for maintaining compliance with applicable local, state and federal regulations, Maxim's policies and procedures, and accrediting agency requirements
Assists with selection and orientation of home care branch clinical personnel and is responsible for hiring and evaluation of home care branch clinical personnel and collaborates with the Account Manager (AM) on the selection of the personnel coordinator
Participates in and ensures compliant completion of all personnel requirements; oversees completion of new hire requirements; ensures completion of annual policy and regulatory requirements.
Manages and provides ongoing education, in‐service training programs, and competency evaluations to provide excellence in patient care to all branch clinical personnel
Collaborates with AM on acceptance of new patient referrals although ultimately has the clinical authority to accept or deny the referral on clinical ability to provide the requisite clinical services

Provides oversight for all clinical care and for clinical activities to include intake process, service level determination, admissions, plan of care development, medical record oversight, patient supervisory and assessment visits and discharge process
Manages and directs Nursing Supervisors and/or Case Managers in the clinical oversight of their patient case loads to ensure optimal clinical outcomes for all patients
Manages and directs patient care coordination
Responsible for overseeing the tracking and monitoring of all clinical record keeping
Responsible for branch Quality Improvement program to include the timely completion of quality assurance checks, quarterly reports, medical records reviews, client surveys, grievance logs, incident reports, infection logs, program evaluations and other reports and projects assigned
Accountable for the attainment of assigned clinical metrics
Responsible for development and execution of plans of correction resulting from clinical deficiencies
Attends meetings and conference calls as indicated and completes reports and/or projects assigned by corporate and clinical leadership
Works with the AM to assure client and employee complaints and/ or grievances are addressed in a timely manner
Consistently models the organization's philosophy of customer service and compliance
Partners with Accounts Manager to build a cohesive team working toward a common goal of excellence in patient care
Works with the AM to develop working relationships with clients, physicians, case managers and community members to facilitate home care referral process
Performs other duties as assigned
Serves as a member of the Governing Body and participates in planning overall development of the office operations
Serves as liaison to the Professional Advisory Board

Desired Skills and Experience
Minimum Requirements:
Registered Nurse (BSN preferred)
Minimum of two years of experience in home care required
Minimum of one year of supervisory experience required
Proven leadership, customer service skills, sound independent judgment, initiative, and solid organizational and time management skills required
High level of competency in both written and verbal communication skills
Proficiency in computer applications, specifically Microsoft Office Suite

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