Director - Patient Engagement - Telcare - Boston

Job Description
The Director of Patient Engagement will be responsible for building a clinical patient engagement program, working with health plans and patients The Director of Patient Engagement is responsible for planning, organizing, coordinating, and supporting the implementation of programs designed to foster and support the engagement of patients, physicians, and other members of health care teams in emerging technologies in chronic disease management. This position will implement the vision, strategies and tactics, including tools, communications, education and processes to advance understanding and utilization of the patient journey, create optimal patient experiences, and enhance patient perceptions of Telcare. A key requirement for the incumbent is to have expertise in designing and executing customer experience strategies with demonstrable results.



Key Responsibilities

Develop vision, strategy and sustainable capabilities to deliver exceptional patient engagement programs leveraging best practices and driving innovation to achieve differentiation in the marketplace
Collaborate effectively with the sales team to develop strategies for advancing client relationships and business growth
Drive processes to identify and correct gaps in the patient experience based upon customer feedback
Perform market research and analysis as needed
Define key performance indicators and metrics ensure/coordinate data reporting and analysis to gauge program effectiveness in achieving intended objectives and adjust strategy accordingly

Desired Skills and Experience

Skill Sets:

Communication Skills – Excellent written and verbal skills with sensitivity to diversity of audiences including internal and external groups of varying sizes.
Builds Teamwork – Develops effective working relationships with peers, managers, and senior management within and across organizational lines. Works effectively and cooperatively with customers and vendors.
Adaptability – Adjusts well to situations (e.g., different management styles, new methods, systems and procedures) and changing priorities within the business and the marketplace.
Problem Solving Skills – Strategic and innovative thinking with ability to develop and understand financial and economic scenarios.
Analytic Skills – Experience performing health analytics and developing health communications.

QUALIFICATIONS:

The ideal candidate will be an exceptional customer and patient evangelist with the ability to effectively translate all aspects of customer feedback into action to create patient engagement programs that aid patients and physicians with treatment of their disease.

Bachelor’s degree with specialization in medicine, health policy, public health, epidemiology, quality improvement or other related fields desired
Proven track record of success in evaluation of quality improvement initiatives

Ability to effectively manage time, prioritize work, multi-task across many assignments; ability to handle ambiguity and adapt effectively to changing circumstances.
Strong analytical and critical thinking skills required.
Strong written and verbal communication skills.

Enter your email address:

Refer This Job To Your Friends And Help Them To Find Jobs!