Vice President - TPA - Relationship Management - Prudential - Dresher

Job description
Individual Life Insurance (ILI) is in the process of creating a business unit to provide management and direction to the end-to-end administration of the recently acquired Hartford in-force policies. The Vice President, Third Party Administration (TPA), will be responsible for overseeing the vendor and associated ILI business processes post-transition to the TPA. In addition to providing strategic leadership, the position is accountable for the overall performance of the TPA as it relates to the vendor contract, on-going obligations to The Hartford and achieving financial commitments.

Major Responsibilities:
Responsible for providing leadership and oversight of the performance of the TPA, including successful management of critical key performance indicators (KPI’s)
Establishes and maintains operating guidelines and rules of engagement for ILI and the TPA that define how ILI, Corporate Functions and the TPA will interact
Partners with TPA to set priorities to achieve business objectives and to ensure deliverables are in alignment with contractual obligations
Define, develop and monitor implementation plans and controls to meet service level metrics
Acts as Business Owner for Information Governance as it relates to the Systems and Records maintained by the TPA
Responsible for managing and escalating emerging issues to ensure contractual agreements are met within the specified timeframe
Partners with cross-business functional leaders to enable successful business operations through the TPA
Provide management with monthly reporting results, identifying areas of strength and/or opportunity
Directly manages and provides administrative leadership to internal TPA Management team

Desired Skills and Experience
Qualifications:
College education in related area and/or 10+ years of progressive leadership experience in an operations environment
Proven experience building and leading multiple operations, including development of metrics and training programs to deliver solid customer service results
Demonstrated ability to develop solutions in a complex, rapidly changing service-related operations environment
Strong problem solving and strategic thinking skills, including solid analytical capabilities
Established ability to effectively communicate with all levels within the organization, with fully developed collaboration and influencing skills
Strong management and leadership experience, with proven results in building high-performing teams
Demonstrated ability to lead teams and develop internal talent
Solid project manager, self starter and results oriented
Vendor management experience preferred
Previous Life Insurance knowledge and experiences, preferred

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