Director - Client Relationship Management - Parallon - Nashville

Job description
GENERAL SUMMARY OF DUTIES The Director of CRM will be responsible for general support for the AVP of Client Relations for a specific large health system customer. This will include serving as a backup contact and resource for customer’s corporate leadership, and also as a resource for SSC-based CRMs. KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Promote Parallon Business Solutions as a service organization by continuously identifying and satisfying the needs of clients
Serve as the internal liaison for the customer, responding to their needs and supporting the service contract terms and SLA requirements as directed by the AVP of CRM.
Represent the customer within Parallon (SSCs and SMEs), responding to questions and advocating within various subject matter areas on behalf of the customer.
Participate in hospital implementation activities as appropriate (go-live calls, lessons learned, implementation summary meetings, etc.) and escalate issues as appropriate.
Draft executive status summaries for various customer meetings. Document outcomes of MORs and track completion of activities.
Coordinate development and communication of changes to processes, tools and / or methodology to ensure continuous improvement in operation efficiency and quality of service being delivered
Research performance metrics and report on root causes
Consult with key stakeholders when client issues arise; develop and communicate action plans and provide ongoing updates to all appropriate parties.
Practice and adhere to the “Code of Conduct” and “Mission and Value Statement”
Provide assistance to the VP of Client Relations and AVPs of Client Relations as needed.
Utilize analytical abilities to access revenue cycle metrics/processes to measure and drive results (including days in A/R reduction, improved cash collections, reduced aging, and lower denials).

Desired Skills and Experience
B.S. in Business Administration or Healthcare Administration or equivalent work experience. Minimum of 5 years of experience in finance or operations related to hospital A/R management and analysis. Revenue cycle operations experience preferred. Some travel may be required.

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