Director - Quality - Audience - Mountain View

Job description
This individual will be responsible for coordinating all activities related to product, customer and corporate quality worldwide. This includes building a team of quality staff engineers, and coordinating the continuous improvement activities of Audience, Inc, as well as developing tools, documentation, customer support functions.

Key Responsibilities
Reporting to the VP of Operations, the Director of Quality role will involve creating the Quality system and programs to be a pro-active vs. a reactive structure.
This will involve creating an overall quality vision and setting quality goals. The quality head will create consensus and promote quality throughout the company. He/She will create an environment conducive to continuous quality improvement and implements systems to nurture quality excellence. Communication of the company’s quality system to customers is an essential part of the role.
This individual should have hands-on problem solving skills that can be regimented into a failure analysis and preventive measurement process.
The successful candidate will have both semiconductor and system level experience to take Audience quality assurance to new heights of customer satisfaction
The Director of Quality will need to be directly involved in typical customer or factory problems
Oversees Quality Assurance engineering, Quality Control, failure analysis, qualification and environmental / reliability, and Quality document control and compliance.
Working with outside foundry / outsourcing partners at wafer level, die level and board level is required.
Directs, controls and staffs the Quality department to ensure support for execution of Quality systems meets requirements. Continually reviews requirements related to new processes, new products introduction and changes in technology, customer needs and safety and environmental regulations. Actively participates in NPI programs.
Establishes policies and procedures based on ISO9001 and/or ISO14001 standards for all company-wide processes. Maintains company's conformance to the standards and an audit system. Audits outsourcing partners for compliance, as needed.
Facilitates new product introduction (NPI) and ensures all first articles (including labeling and packaging) and performance requirements meet specifications and design requirements.
Manages a supplier management program with the materials management team to track Quality of products and on-time-delivery performance of different suppliers.
Reviews such findings periodically with the suppliers to communicate their performances and discuss corrective measures, as necessary.
Manages a central Quality records database and ensures integrity of the data and data accessibility.
Manages a comprehensive traceability system for product assembly process, supplier materials, components and finished goods shipped to customers.
Participates in product and process improvement projects with the design, manufacturing engineering, test engineering, sales and marketing and production teams.
Manages a failure analysis system to support troubleshooting, root cause analysis, incoming materials failure analysis and failure analysis on customer returns. Ensures reporting and corrective actions are taken in a timely manner.
Manages a qualification and environmental lab system that supports product reliability and life testing, new product qualification and Quality verification for customers.
Manages systems and procedures for containment of non-conforming materials and products throughout the company.
Establishes performance goals for product Quality and yields and reviews regularly for cause of deviations and provides guidelines and support for improvements with project based approaches such as design of experiments, statistical tools and capability studies.

Desired Skills and Experience
Bachelor of Science in engineering of technical field Degree
10 years experience in quality function
Semiconductor industry knowledge
Software and system level quality management experience
Customer management experience
> 3 years people management experience

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