Director - Store Operations - Nike - Portland

Job description
Working in Nike Direct to Consumer will be rewarding, it will be challenging, it may well be a step towards something bigger, but it is most definitely not just another job. You'll be an ambassador of the Nike brand -- everything we stand for: drive, determination, the unyielding commitment to excellence, these all will be a part of your everyday experience. We're committed to making every customer's experience a rewarding one, and as a member of our retail team, your contributions are a big part of our success.

As Store Operation Director - Measurable Process & Labor Optimization, you will lead a team to maximize operational efficiency by improving the way our Athletes do their work. You will also lead the team in the implementation of programs and platforms designed to get the most from our Store labor spend. Areas of focus will be on scheduling, labor tools, store workload and other measurable store activities and tasks.

You will drive the execution of programs and platforms focused on repeatable Store processes that drive the significant workload in our Stores like receiving shipments, markdowns and product refill. You will closely partner with Field Operations teams to understand opportunities and to ensure a seamless integration of process between store functions. You'll work with process owners to ensure future state designs meet Nike's immediate needs and anticipate the likely needs of the future.
You will establish key benchmarks and performance measures to assess operational effectiveness and establish processes to analyze results and develop plans for improving business practices to maximize profitability.

You will analyze, review and update current business practices to ensure stores are effectively utilizing systems, standards and processes to meet business needs while ensuring budgets, expenses, and investments are met. You will work in close partnership with Global Store Operations and Finance to budget and forecast payroll and propose solutions to achieve financial targets. You will lead a team responsible for administering Workforce Management systems to budget, forecast, schedule and track time for our Athletes in compliance with regulatory and statutory requirements. You will provide input to the roadmap for WFM enhancements to continually improve the user interface and functionality of the system. You will work cross-functionally to influence and improve our ability to better staff our stores.

You should exhibit a proficiency in communicating complex ideas in simple, effective ways to influence, inform and educate audiences at all levels in the organization. You'll need to have the ability to communicate (verbal & written) effectively. You'll advocate and pursue an integrated approach for the work that reflects a total cross-functional approach rather than a narrow functional or silo approach.

Desired Skills and Experience
Requirements for the position include:
- Bachelors degree preferred or an additional 8 years of relevant retail experience accepted in lieu of a degree
- 5 years of retail or corporate management experience required
- Experience with Labor Optimization processes, tools and systems required
- Experience in developing process and creating ROI measurement preferred.
- General understanding of Retail admin and store systems/equipment as applicable (Merchandising Intelligence, ERP, Business Intelligence, Point of Sale, Inventory Management, Hand Held Terminals, Labor Scheduling application, etc.) highly desired
- Proficiency in Word, Excel, Powerpoint, Access, Microsoft Project, and Share Point
- Strong written and communications skills, time management, and organization skill
- Ability to travel approximately 20% of the time required

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