Director - Sales - WOW! Internet, Cable & Phone - Chicago

Job description
Summary:
Position is responsible for the implementation and tactical execution of the company's Business Services direct sales team. Position manages all aspects of field sales and support for customer verticals including but not limited to Enterprise and SMB.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to:
Develops and implements competitive sales strategies and defining target accounts to meet sales objectives including customer penetration and revenue goals
Supervises and manages activities of Sales Managers and support staff, including training, time off tracking, and payroll procedures
Plans and monitors staff progress; reviews and evaluates performance results
Initiates appropriate disciplinary proceedings
Coordinates and enforces system policies and procedures
Maintains appropriate sales response operations by establishing work schedules; assigning employees, and providing back-up
Maintains quality customer service by designing and enforcing standards, training representatives, monitoring performance; surveying sales approaches, and evaluating outcomes
Maintains workforce processes by training sales representatives, preserving reference manuals and dialog guides; furnishing current industry information and answering questions
Determines market potential for company's services and prepare sales and expense forecasts for the region
Creates and implements regional incentive programs as necessary to meet company objectives
Participates in development of- and adherence to annual budget objectives
Represents the company in a professional manner
Maintains workforce process flows by facilitating information and training requirements with related operational departments; and by participating with and providing resources to business improvement teams
Appraising management through the formulation of reports and presentations for the purpose of interpreting industry information and submitting appropriate recommendations
Augments professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in professional societies
Contributes towards the team effort by accomplishing related results that are in accordance with corporate practices and policies
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; leading, motivating, rewarding and disciplining employees; addressing complaints and resolving problems
Responsible for supervision of outside contractors as required
Desired Skills and Experience
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional appearance and attitude
Ability to speak in public and motivate others
Ability to meet strict deadlines
Must be highly organized, flexible, detail-oriented, and able to multi-task under pressure
Education/Experience:
Related Bachelor's degree from a four-year college or university or five to seven years of related sales management experience in the communications industry, or equivalent combination of education and experience.

Computer Skills:
Requires thorough working knowledge of MS Excel and MS Word. Requires basic working knowledge of MS Project, MS Access, and MS PowerPoint.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee must be able to work in outdoor climates and is regularly required to sit, stand and walk; use hands to finger, handle or feel; use vision to adjust focus to close and distant objects; be able to occasionally lift up to 50 lbs, e.g., boxes of sales and marketing materials, display objects, etc.
Ability to work beyond normal business hours including evenings, weekends and holidays as necessary. While performing the duties of this job the employee is required to have and maintain a valid driver's license and driving record that meets the standards of WOW's insurance company.
regularly required to talk and hear
frequently required to sit, stand, bend at the knees and waist, and walk
required to use hands to type, handle objects and paperwork
required to reach and hold on to items at chest level or reach above the shoulder
required to use close vision and be able to focus

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