Director - AR Services - MedAssets - New York

Job description
Job Purpose:
The Director, Accounts Receivable Services will act as onsite liaison responsible for managing the client relationship as well as overseeing and directing team efforts in support of driving the hospital billing, collections, cash acceleration, and denial management. She/he will work with accounts receivable team including internal staff to identify and eliminate bottlenecks, develop and implement processes and procedures to create efficiencies around the hospitals billing and collections functions.

Position Objectives:
The Director will look for trends in increased AR days, decreased cash collections, and various other financial measures to determine process inefficiencies and present corrective action plans to revenue cycle team. The Director will also be responsible for providing detailed assessments of revenue cycle practices, developing management plans to migrate client to a Best Practice environment, and implementing the recommended changes identified in these management plans. Additionally, Director will be manage to client relationship by providing regular updates and recommendations regarding business processes and software applications improvements to ensure the sustainability of our engagements.

Essential Duties & Responsibilities:
Manage communication and processes between business office and hospital departments involved in the revenue cycle and identify areas for improvement. Address operational improvement opportunities with appropriate staff and departments.
Establish and track key metrics for flow through the revenue cycle such as; A/R Aging, Days Outstanding, Bad Debt Ratio, Operating Expense vs. Budget, Billing Timeliness.
Establish productivity monitoring for billing and collection follow-up staff to maximize resources and results.
Monitor key performance metrics in the revenue cycle daily, such as unbilled, uncoded, DNFB and address issues in a timely manner to maximize cash flow.
Track, trend and analyze payer rejects, denials and correspondence to enable further automation and process improvements.
Set processes and tools in place to consistently achieve monthly cash goals
Provide regular reporting and communication back to client
Provide assistance/resolution to external and internal client inquiries around patient financial service functions.
Act as a technical expert in regards to financial class responsibility, to answer questions raised by clients and team members.
Maintain a current working knowledge of all patient financial and healthcare related issues and regulations.
Responsible for reporting any detected trends in payments or denials, as well as procedural problems, to the client. Makes recommendations regarding the correction of these trends and/or problems.
Analyze and solve problems quickly and thoroughly.

Internal Responsibilities:
Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program.
Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts.
Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process.
Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.
Possesses a full and complete understanding of the internal control requirements within their area of ownership/responsibility. Responsible and accountable for internal control implementation and performance within their area of ownership/responsibility. Ensures proper internal control change management protocol is followed.
Establishes accountability for internal control performance with subordinates. Promotes the importance, residual benefits and high priority nature of effective internal control performance with subordinates. Ensures subordinates are adequately trained as to their specific internal control responsibilities. Ensures subordinates are adequately cross trained or otherwise have plans to sustain internal control performance during employee turnover/movement.
Ensures the internal control self-assessment process is implemented and testing results are documented and evaluated. Helps manage internal control failure remediation efforts. Ensures subordinates’ historical internal control performance is monitored and results incorporated into the performance review process.

Desired Skills and Experience
Minimum Qualifications & Competencies:
Minimum of seven years of large hospital patient accounts management experience, in a Manager or Director capacity, with hands-on experience and oversight for the billing, cash application, customer service and collection and registration areas, including the ability to represent the revenue cycle at all levels of the organization.
Proven track record of success in a Hospital Revenue Cycle environment.
BA/BS in business or related concentration; graduate degree, preferred
Excellent written and verbal communication skills
Strong financial acumen; ability to develop budgets, forecast revenue, develop early warning signs and adapt the organization to achieve financial targets.
Superior analytic and problem solving skills with an understanding of various clinical and financial operational processes within the healthcare industry.
Demonstrated leadership and organizational skills with the ability to facilitate and influence decisions by motivating others to achieve excellence in both the quality of work and their approach to team work
Ability to develop and manage relationships with team members and clients
Proven record of competencies in the following areas: creativity and innovation, customer focus, team oriented, pro-activity, personal communication, impact and influence.
Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
Solid knowledge of all MS Office Products.

Travel: Minimal travel required/expected

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