Sunday, February 12, 2012
Director of Operations Boston Market - Chicago
Job Description
Purpose of the position: Responsible for the overall results for an area of company-owned restaurants (between 40 and 70 locations.) Select, develop, and motivate area managers and general managers. Ensure operational plans and deployments are executed within established guidelines. Manage the implementation of approved deployments and programs generated by other departments (e.g. marketing, human resources, financial, and legal programs). Ensure the region’s corporate assets are properly maintained and safeguarded, and ensure reasonable return on investment for building and equipment capital expenditures.
Essential Duties and Responsibilities:
* Reinforce vice president of operation’s operational objectives and align performance measures to support the achievement of company and regional goals
* Provide leadership and direction during all testing phases of franchising concepts within Boston Market
* Provide direction to area managers and general managers. Conduct regular meetings \calls with team
* Create and maintain high-energy, high performing markets where people want to work
* Oversee new hire orientation and final interviews processes. Establish succession plans to develop high potential employees
* Responsible for ensuring successful testing of new products and product improvements within the region
* Recognize and retain key employees
* Execute stated human resources practices. Prevent employee relation issues by ensuring established human resource guideline processes are adhered to
* Ensure successful staffing practices are followed by all area mangers
* Ensure operational programs and deployments are executed according to established guidelines.
* Develop and deliver profitable P&Ls for all regions
* Grow sales and transactions
* Guarantee flawless execution of catering orders
* Manage company assets and ensure return on investment for building and equipment expenses
* Strive to create a diverse management team
Desired Skills & Experience
Job Qualifications:
* 7+ years restaurant multi-unit restaurant management experience
* Experience managing 40+ units is strongly preferred
* Considerable success in achieving bottom line goals
* Sound communication and exceptional people skills
Working Environment Significant amount of time driving/flying to and working in restaurant locations.
1) Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more, 2) move throughout the restaurant for extended periods of time (up to 10-12 hours per day), 3) move 50 lbs. for distances of up to 10 ft., 4) balance and move up to 25 lbs. for distances of up to 50 ft., 5) understand and respond to team members’ and guests’ requests in a loud environment, and 6) perform basic math and understand finances and cost management., 7) Bend, stoop and reach in order to load and spit chicken, stock shelves, serve customers and clean the store.
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Email: jobs@aarenconsultants.in