The Customer Solutions Director will serve as the customer facing ‘System Go to Market' subject matter expert for key retailers supporting all routes to market, including DSD, e-commerce and Warehouse.
As part of the National Retail Sales (NRS) organization, this position will collaborate with sales teams, key business operations and independent bottlers to develop and execute joint Customer and Coca-Cola initiatives that drive revenue, improve efficiencies and meet customer expectations of the Coca-Cola Commitment.
Champion system wide competitively advantaged capabilities for national customers (Bottler wiring and engagement, constrained packages, system sales and operations planning, Go-To-Market Strategies) that meet customer and bottler needs
Generate customer and system value via GP enhancement and efficiency initiatives (e.g. Customer Check-in efficiencies, night deliveries)
Ensure On-Shelf Availability (OSA) resulting in increased system revenue, retail sales dollars, & an enhanced shopper experience
Engage customers in operational process improvement initiatives that deliver mutual efficiencies and volume/revenue
Develop enabling strategies to support Collaborative Business Planning (CBP) goals
Drive customer satisfaction and service by stewarding an improved System Service Performance in support of the Coca-Cola commitment
Facilitate and monitor the Customer Service Improvement Plan (CSIP) process in support of the customer team lead
Steward value creation and build collaborative relationships with appropriate stakeholders at the HQ level
Engage customers and TCCC sustainability resources to support mutual sustainability initiatives
Identify and address systemic service issues through collaboration with Bottlers, Coca-Cola North America and Customers
Implement electronic order-to-cash capabilities and supporting business processes (e.g., EDI invoicing, payments) to streamline transactions
QUALIFICATIONS
Education
Minimum Required: Bachelor's degree or equivalent
Preferred Level: MBA or equivalent
Experience
Prior experience in combination of customer facing roles, sales operations, supply chain and bottler relationship management. Demonstrated ability in delivering transformational initiatives and enabling capabilities for consumer product goods organizations.
Minimum Required: 5 years
Preferred Level: 7+ years
Specialized Technical Skills
Supply chain metrics, lean / CI, Six-Sigma, process improvement, Collaborative Business Planning, Collaborating for Value, negotiation, project management, portfolio management, beverage industry with strong exposure to warehouse delivery and DSD.
Minimum Required: 3 years
Preferred Level: 5+ years
Job Requirements:
Years of Experience:
Leadership Behaviors:
DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business(encompassing everything from continuous improvement to new product and package innovation).
COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).
ACT LIKE AN OWNER: Deliver results, creating value for our Brands, our System, our customers, and key stakeholders.
INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible.
DEVELOP SELF AND OTHERS: Develop self and support others' development to achieve full potential.
Growth Behaviors:
GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
SMART RISK: Makes bold decisions/recommendations.
EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.
Now submit your application online and subscribe to email or follow us on twitter to get similar jobs in the future.
Posts
