We are now looking for an ICT Program Director/Manager, who will be driving large and complex professional service engagements towards one of Ericsson’s customers. You will drive solution definition, design and implementation leveraging industry best practices and Ericsson knowledge and capabilities. You will be responsible for the overall solution, the overall cost estimation, and the delivery model (mix of on-shore, near-shore, and off-shore resources).
Responsibilities
You will be accountable for Contract fulfillment, managing complex integration/transformation programs, actively seeking to improve top and bottom lines with due consideration to customer satisfaction.
You will have overall responsibility for Customer Solution Responsible (CSR) and Customer Fulfilment responsible (CFR) core-3 team in large and complex customer business engagements.
Ensure the continuity from pre-sales to delivery.
Ensure alignment of the customer solution with Ericsson portfolio strategy.
Responsible for dimensioning, and scoping of the customer solution.
Ability to identify potential sales opportunities/add-on sales.
Set-up, manage and deliver the program as defined in the program as defined in the program specification.
Drive the scope definition, cost calculation and planning for different players e.g. internal third Party Product (3PP's) or Consultant.
Translate, analyze and define customer requirements.
Manage operational relationships with the customer.
Manage the program operational relationship with the customer to achieve a high level of customer satisfaction.
Be responsible for the contract execution strategy and risk exposure.
Manage contract changes and/or amendments during the contract execution.
Secure delivery compliance to both contractual and business case requirements.
Drives the assigned solution team by definition of the total customer solution.
Job Requirements
Education: Bachelor’s degree in Telecommunication Engineering or IT.
Minimum years of experience: 7 – 10 years.
Extensive exposure to multi-vendor environment is essential.
Domain experience: Cloud, Core Infrastructure, Operation & Support System (OSS), Business & Support System (BSS).
Multi-year international experience in Telecommunications, Professional Services.
IT transformation with high System Integrator (SI) complexity is a plus.
Additional Requirements
Self-driven, self-motivated and takes accountability.
Structured and committed.
Ability to work as part of team, and lead a team.
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