We are looking for an experienced Account Director to be part of our of Client Services team to help us continue to grow one of our largest and fastest growing accounts. The client is one of the world’s leading management consultancies with over 80 locations around the world. We work across their global proprietary product team to deliver enterprise products to a wide ranging number of business sectors.
In this role you would be expected to:
Primary contact for the client, managing and building relationships with stakeholders across the globe
Become an expert on the client’s business and strategy as well as your contacts’ personal ambitions and understand how to use this to grow the account in a way that delivers success to the client’s business
Develop and implement a strategy for how to manage the account and increase client revenue
Manage the initiation of new client work, from identifying the best resource, to scoping the project, writing Scope of Work’s, creating timelines and briefing internal teams so they are set up for success
Overseeing the delivery of work, regularly checking-in with the client leads throughout the project delivery to ensure their needs are supported
Working with the product delivery team to constantly review project success and make improvements
Tracking project spend, overseeing the client’s budget and managing the finances as needed
Independently lead and make decisions that balance the needs of key clients with internal goals and teams
A passion for helping your clients build exciting interactions and compelling narratives through design and digital executions
Experience, skills and professional attributes
To succeed in this role you must have:
Digital experience is a must – a minimum of 4 years’ experience in developing interactie projects , and managing creative teams and clients
Experience working within the financial services industry and/or management consultancies is essential
Knowledgeable about user experience design practices, agile methodologies and an interest in product strategy and business
To succeed in the role you must demonstrate:
Demonstrable experience of growing accounts, running budgets and building relationships for global clients
Excellent stakeholder management skills, with strong presentation, communication and closing ability
Strong client facing and relationship building skills are a must. This is a very relationship driven piece of business where trust and collaboration with clients are key to their creative ambitions
Need to be proactive, able to drive projects forward and make things happen
A real passion for the digital world with a keen interest in digital products as a business. You are probably an early adopter of tech and innovation and know much more than the average account director about the part this can play in business.
Experience overseeing overall account P&L
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